Description :
Key Responsibilities :
- Create and maintain test cases and test scripts in Cyara for IVR, voice, and digital channels.
- Execute functional, regression, and performance testing on contact center applications.
- Validate end-to-end customer journeys across multiple channels.
- Identify and report defects, track issues, and verify fixes.
- Work closely with developers, business analysts, and CX teams to ensure system quality.
- Support test automation, CI / CD integration, and workflow optimization.
- Participate in requirement analysis and design discussions for new customer experience implementations.
Required Skills & Experience :
2 to 5 years of experience in contact center testing / CX testing.Hands-on experience with Cyara platform (Test Studio, Test Automation, CX monitoring).Understanding of IVR systems, SIP, CTI, and telephony protocols.Experience with automation testing tools and API testing is a plus.Knowledge of customer experience processes, CRM systems, and omni-channel platforms.Familiarity with defect management tools (Jira, Quality Center, etc.Strong analytical and problem-solving skills.(ref : hirist.tech)