Hospitality Service Associate

Job role : Food server / steward

Location : North India

Department : Hotel / restaurant operations

Job experience : 2+ years

Job brief

A food server / steward shall be responsible for greeting, meeting, serving and servicing guests at company's F&B cafes operating under each backpacker hostel. He / she shall be entrusted to effectively manage a 80-100 cover restaurant overseeing multiple facets of F&B service as per company's standard operating procedures.

Job responsibilities

• Greeting and welcoming guests courteously upon their arrival in the cafes
• Escorting guests to their tables and helping them scan company's QR based menus
• Enabling guests to order food & beverage seamlessly by helping them with menu
• Ensuring timely food servicing and by attending to their needs and requests
• Maintaining cleanliness and tidiness of dining areas
• Collaborating with kitchen staff to ensure timely delivery of orders
• Up-selling and promoting specials offers
• Handling customer grievances and resolving complaints professionally
• Adhering to food safety and hygiene standards at all times

Qualifications