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Contact Center Solutions Specialist

Contact Center Solutions Specialist

Allegis Global SolutionsBengaluru, Republic Of India, IN
1 day ago
Job description

Dear Candidates,

We are hiring for International Voice Process for Hyderabad (Hitec-city).

Job Title : Contact Centre Representative

Department : Contact Centre – Wealth and Premier Banking

Location : Bangalore,

Shift : Flexible to work in UK / US Rotational Shifts

Experience : 2 to 7 Years

Interview Mode : Face-to-Face (Round 2)

📌 Job Summary

Join one of the world’s leading global investment banks as a Contact Centre Representative , where you'll be the first point of contact for our valued customers. This is more than a customer service role—it's an opportunity to deliver meaningful, solution-oriented support in a fast-paced and dynamic environment. If you're passionate about delighting customers , resolving queries efficiently, and working within a collaborative team, we’d love to meet you.

🎯 Key Responsibilities

  • Handle inbound and outbound calls professionally, empathetically, and efficiently.
  • Resolve customer queries at the first point of contact wherever possible (First Call Resolution).
  • Recommend relevant products and services tailored to customer needs.
  • Stay informed on the latest products, services, policies, and system updates .
  • Escalate issues effectively while taking full ownership of the customer journey .
  • Uphold company values and contribute to a diverse, inclusive, and team-oriented culture .

💡 Preferred Skills

  • A calm, patient, and empathetic demeanor under pressure.
  • Ability to work collaboratively within a team environment .
  • Strong understanding of contact centre KPIs like CSAT, FCR, and call quality.
  • A mindset focused on continuous learning and improvement .

    • 🌍 Why Join Us?

  • Be part of a global financial powerhouse that serves over 40 million customers in 63 countries.
  • Work in a supportive and inclusive culture that champions career growth and internal mobility.
  • Gain exposure to wealth and premier banking services , with opportunities to develop domain expertise.
  • Enjoy a flexible working model and world-class employee benefits.
  • Contribute to a workplace that celebrates diversity and empowers every voice .

    • ✅Required Skills & Qualifications

  • Excellent communication skills (both verbal and written).
  • Empathy and patience while dealing with customers.
  • Good understanding of CSAT (Customer Satisfaction Survey) and FCR (First Call Resolution).
  • Strong interpersonal skills and the ability to work effectively in a team.
  • Ability to multitask and prioritize in a fast-paced environment.
  • Previous experience in a contact Centre or customer service role is mandatory.
  • Candidates must hold a Bachelor’s degree . Applicants with incomplete education, active backlogs, or without 10th and 12th qualifications will not be considered.
  • Must be flexible to work in UK / US shifts .
  • Maximum CTC : Up to ₹6 LPA.
  • Experience required : 1.5 to 7 years.

    • 🗓 Interview Mode : Face-to-Face (Round 2)

    Ready to take the next step in your career? Apply now and be the voice of a brand that millions trust worldwide.

    Email ID : dchandrashek@allegisglobalsolutions.com

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    Contact Center • Bengaluru, Republic Of India, IN