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IT System Admin

IT System Admin

Hapag-Lloydchennai, India
7 hours ago
Job description

IT System Admin

  • Full Time
  • Brigade World Trade Center Sales office 5, , Rajiv Gandhi Salai, Tirumalai Nagar, Perungudi, Chennai, Tamil Nadu , India
  • With Professional Experience
  • 9 / 17 / 25

About Hapag-Lloyd

With a fleet of modern container ships and a Vessel Capacity 2.2 million TEU, as well as a Container Capacity 3.2 million TEU including one of the world’s largest and most modern reefer container fleets, Hapag-Lloyd is one of the world’s leading liner shipping companies. In the Liner Shipping segment, the Company has around 13. employees and offices in countries. Hapag-Lloyd has a container capacity of 11.9 million TEU – including one of the largest and most modern fleets of reefer containers. A total of liner services worldwide ensure fast and reliable connections between more than ports across the world. In the Terminal & Infrastructure segment, Hapag-Lloyd has stakes in 20 terminals in Europe, Latin America, the United States, India, and North Africa. The roughly 2. employees assigned to the Terminal & Infrastructure segment deal with terminal-related activities and provide complementary logistics services at selected locations.

About the Role

A System Administrator / Engineer is responsible for the day-to-day operations, maintenance, and troubleshooting of IT systems and infrastructure.

We offer a variety of tasks in expanding and improving our solution, from deployment to end-user support and management of operational challenges.

As part of a strong team, you will contribute to Hapag-Lloyd's critical core systems and make a real difference.

Key Responsibilities & Tasks

Windows & System Administration

  • Manage, maintain, and optimize Windows client environments (10 & 11).
  • Perform patch management, configuration, and security hardening of systems.
  • Troubleshoot complex OS-level issues, performance bottlenecks, and service failures.

    • Asset & Inventory Management

  • Maintain accurate and up-to-date IT asset inventory records (procurement, assignment, movement, retirement).
  • Utilize Excel-based tools and macros for tracking and reporting asset movement.
  • Implement and manage RFID device systems, including setup, monitoring, and integration with asset tracking software.

    • Technical Support & Issue Resolution

  • Provide first and second-level support for hardware, software, network, and system-related issues.
  • Diagnose and resolve desktop, laptop, printer, and mobile device problems.
  • Manage support tickets using ITSM tools (Jira, ServiceNow), ensuring SLA compliance.
  • Deliver both remote and on-site support depending on issue criticality.

    • Reporting & Documentation

  • Generate compliance, audit, and inventory reports using Excel, PowerShell, and Azure tools.
  • Create and maintain SOPs, system diagrams, and asset logs.
  • Track SLA metrics and follow ITIL processes for IT service delivery.

    • User Onboarding & Offboarding

  • Coordinate with HR and teams to deliver smooth IT onboarding.
  • Conduct IT induction / training for new users on systems and IT policies.
  • Collect and deprovision IT assets, disable accounts, and revoke access during offboarding.

    • Preventive Maintenance & Monitoring

  • Perform regular system health checks (AV, conferencing devices, server room).
  • Identify recurring issues and recommend proactive improvements.
  • Monitor user hardware / software lifecycle and suggest upgrades / replacements.

    • Compliance & Policy Enforcement

  • Educate users on IT policies, security practices, and data handling.
  • Support audits with logs and configuration details.
  • Ensure endpoint security compliance and report deviations.

    • Behaviours & Approach

  • Empathetic and patient when assisting users with technical issues.
  • Communicates solutions in clear, simple terms.
  • Prioritizes user satisfaction with quick and effective resolutions.
  • Keeps users informed on ticket progress and follows up until closure.
  • Documents all interactions in ticketing systems for transparency.
  • Educates users on best practices and shares FAQs / self-help guides.
  • Takes ownership of tickets from initiation to closure.
  • Investigates root causes and recommends preventive measures.
  • Learns from recurring issues to improve service delivery.

    • Work Experience

  • Hands-on experience in Windows system administration and IT operations for endpoint computing.
  • Strong knowledge of PowerShell scripting, batch files, and Excel macros.
  • Proven expertise with Azure Active Directory, Intune, and MDM / Compliance management.
  • Experience with Windows automation and scheduled tasks.
  • Hands-on with RFID devices and management consoles (Zebra, Impinj, etc.).
  • Proficiency in IT asset lifecycle management and inventory systems.
  • Solid understanding of AD, Group Policies, DNS, DHCP, and user access controls.

    • Education & Qualifications

  • Bachelor’s or Master’s in Computer Science, Engineering, or related field.
  • Microsoft Certified : Azure Administrator Associate / Microsoft System Administrator certification.
  • ITIL Foundation (Preferred).
  • Knowledge of RFID inventory platforms or custom integrations.
  • Basic knowledge of SQL / Power BI (desirable).
  • English language – expert proficiency (additional languages beneficial).

    • What We Offer

  • Competitive salary
  • Self & Family Health Insurance
  • Term & Life Insurance
  • OPD Benefits
  • Employees’ Deposit Linked Insurance Scheme (EDLI)
  • Learning & Development through HL Academy
  • Flexible Work from Home
  • Leave Travel Allowance
  • Variable performance bonus
  • Recreation facilities
  • Privilege, Casual, and Sick leaves

    • Contact person

    Muthu Vignesh Rajendran Talent Acquisition Executive −© Apply online Share this job

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