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Client Implementation Lead (3DS)

Client Implementation Lead (3DS)

Art Technology and SoftwareRepublic Of India, IN
1 day ago
Job description

Client Implementation & Onboarding :

  • Lead end-to-end client 3DS implementations, including onboarding, integration, testing, and go-live for 3DS solutions.
  • Collaborate with cross-functional teams to tailor 3DS solutions to client needs.
  • Provide hands-on technical support for high priority implementations ensuring seamless deployments.
  • Take ownership of implementation delivery, ensuring projects are completed on time and to the highest standards.

Process Improvement & Documentation :

  • Develop and maintain comprehensive documentation, including implementation guides, best practices, and troubleshooting procedures.
  • Refine implementation frameworks and define best practices to enhance operational efficiency.
  • Continuously review and refine documentation to ensure accuracy and relevance as technologies evolve.
  • Standardize reporting and metrics to track implementation success.
  • Stay ahead of industry trends and regulatory updates, ensuring processes and documentation align with latest EMV 3DS standards and PCI DSS Compliance.

    • Technical Expertise & Leadership :

  • Lead complex client engagements, providing expert advice on EMV 3DS 2.X protocols and optimising authentication journeys.
  • Act as a key technical resource for internal teams and clients, providing advanced troubleshooting and issue resolution.
  • Identify and implement improvements to enhance the scalability, performance and quality of 3DS solutions.

    • Stakeholder Collaboration :

  • Serve as main technical point of contact for clients, ensuring consistent communication of requirements, progress, and key milestones.
  • Collaborate with product, engineering, and compliance teams to align 3DS services and implementation processes with evolving business needs.
  • Work closely with leadership to provide insights on team performance, implementation bottlenecks and improvement areas.
  • Work closely with third party providers to optimise solutions.

    • Team Mentoring & Development :

  • Mentor and train team members on 3DS implementation best practices and process.
  • Allocate tasks and ensure team meets implementation timelines and quality standards.
  • Foster a culture of collaboration, continuous learning and knowledge sharing within the team.
  • Act as escalation point of contact for complex implementation challenges, ensuring prompt resolution.

    • Required :

  • Extensive experience in implementing 3DS or payment authentication solutions, with a focus on client onboarding and technical support.
  • Strong understanding of EMV 3DS 2.X protocols, PCI DSS compliance, and payments industry.
  • Experience in creating and managing technical documentation, including process workflows and client-facing guides.
  • Excellent project management skills, with the ability to manage multiple client implementations concurrently.
  • Leadership experience with a proven track record of managing and mentoring teams.

    • Preferred :

  • Experience with global card schemes (Visa, Mastercard).
  • Experience in process improvement initiatives, including Lean or Six Sigma methodologies.

    • Key Skills :

  • Exceptional communication and stakeholder management skills, with the ability to convey complex information clearly to technical and non-technical audiences.
  • Strong analytical and problem-solving abilities, with a keen eye for detail.
  • Ability to work independently and lead cross-functional teams in a fast-paced environment.
  • Proactive and innovative mindset, with a focus on continuous improvement and knowledge sharing.
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    Implementation Lead • Republic Of India, IN

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