AI Engineer

About us

Founded in 2008, CitNOW is an innovative, enterprise-level software product suite that allows automotive dealerships globally to sell more vehicles and parts more profitably. CitNOW’s app-based platform provides a secure, brand-compliant solution – for dealers to build trust, transparency and long-lasting relationships.

CitNOW Group was formed in 2021 to unite a portfolio of 12 global software companies leveraging innovation to aid retailers and manufacturers in delivering an outstanding customer experience. We have over 300 employees worldwide who all contribute to our vision to provide market-leading automotive solutions to drive efficiencies, seamlessly transforming every customer moment.

The CitNOW Group is no ordinary technology company, we live a series of One Team values and this guiding principle forms the foundation of CitNOW Group’s award winning, collaborative and inclusive culture.

About the role

We are seeking a highly motivated and skilled AI Engineer to join our team, with a strong foundation in machine learning and deep learning and hands-on experience in building and deploying AI Applications that solve real-world problems.

Key responsibilities include :

Using AI to Solve Problems : Apply smart technologies like Artificial Intelligence, Machine Learning, and Deep Learning to build useful features such as chatbots, image recognition or recommendation systems

Working with Prebuilt AI Models : Use existing powerful models like ChatGPT or image classifiers and adjust them (using techniques like fine-tuning or prompt engineering) to fit our specific needs

Preparing and Understanding Data : Clean and ingest vector data (text, images, numbers) so it can be used effectively by AI systems

Testing and Improving AI Systems : Check how well AI models are working, fix issues like poor accuracy or overfitting, and make improvements using techniques like cross-validation and tuning

Deploying AI into Products : Make sure AI features are smoothly integrated into real-world applications and run reliably on cloud platforms or edge devices

Making AI Transparent and Fair : Ensure AI decisions are understandable and fair and follow ethical guidelines and data privacy rules

Working with tools / SDK like OpenAI, Claude AI, vector databases, and AI APIs to speed up development and make AI integration easier

We are looking for :

Bachelor's or master's degree in computer science, Data Science, AI, or related field

Minimum of 3–5 years of experience in AI / ML engineering

Basic understanding of Artificial Intelligence, Machine Learning, Deep Learning, Natural Language Processing (NLP) and Neural Networks

Strong programming skills in Python, Node.JS (preferred)

Knowledge of NLP, Computer Vision, or Generative AI, Agentic AI is a plus

Hands-on experience working with OpenAI SDK, Vector Databases (Pinecone, Milvus, Chroma)

Experience of NoSQL database like MongoDB

Experience with cloud platforms and containerization (Docker, Kubernetes)

Understanding of model evaluation metrics and validation techniques

Excellent problem-solving and analytical skills

Strong communication and documentation abilities

In addition to a competitive salary, our benefits package is second to none. Employee wellbeing is at the heart of our people strategy, with a number of innovative wellness initiatives such as flexi-time, where employees can vary their start and finish times within our core business hours and / or extend their lunch break by up to 2 hours per day. Employees also benefit from an additional two half days paid leave per year to focus on their personal wellbeing.

We recognise the development of our people is vital to the ongoing success of the business and proudly promote a culture of continuous learning and improvement, along with opportunities to develop and progress a successful career with us.

The CitNOW Group is an equal opportunities employer that celebrates diversity across our international teams. We are passionate about creating an inclusive workplace where everyone’s individuality is valued.

View our candidate privacy policy here - CitNOW-Group-Candidate-Privacy-Policy.pdf (citnowgroup.com)