Manager - Health Coach

Amura’s VisionWe believe that the most under-appreciated route to releasing untapped human potential is to build a healthier body, and through which a better brain. This allows us to do more of everything that is important to each one of us. Billions of healthier brains, sitting in healthier bodies, can take up more complex problems that defy solutions today, including many existential threats, and solve them in just a few decades.Billions of healthier brains will make the world richer beyond what we can imagine today. The surplus wealth, combined with better human capabilities, will lead us to a new renaissance, giving us a richer and more beautiful culture.These healthier brains will be equipped with deeper intellect, be less acrimonious, more magnanimous, and have a kinder outlook on the world, resulting in a world that is better than any previous time.We find this vision of the future exhilarating. Our hopes and dreams are to create this future as quickly as possible and ensure that it is widely distributed and optimized to maximize all forms of human excellence.Role DescriptionWe are seeking a highly capable and driven Manager – Health Coach (Night Shift) to oversee all health coaching operations during the night shift. This in-office leadership role is responsible for managing Levels 0–2 health coaches, ensuring operational efficiency, maintaining client engagement and conversion targets, and handling escalations with professionalism.The position requires a strong focus on people management, operational oversight, crisis handling, and continuous improvement. This role is best suited for professionals who thrive in dynamic environments, demonstrate strong decision-making skills, and are passionate about driving excellence in client care.Key ResponsibilitiesLeadership & People ManagementLead, mentor, and guide Levels 0–2 health coaches, fostering professionalism, accountability, and collaboration.Conduct performance reviews, identify skill gaps through the skill matrix, and provide timely coaching and feedback.Build a positive team culture that emphasizes learning and continuous improvement.Operational ExcellenceOversee live shift operations to ensure engagement and conversion metrics are consistently met.Manage workload distribution to maintain balance and efficiency across the team.Ensure accurate documentation and prepare detailed shift-end reports for leadership.Crisis ManagementManage escalated or high-risk client cases with composure and sound judgment.Provide training to staff on crisis-handling protocols and ensure team readiness for urgent situations.Take decisive action in time-sensitive scenarios while maintaining client trust and safety.Client Experience & Quality ControlAudit client interactions to ensure empathy, professionalism, and adherence to quality standards.Resolve client complaints swiftly and effectively to maintain high satisfaction and retention rates.Ensure compliance with organizational standards, confidentiality protocols, and industry best practices.Continuous ImprovementRecommend and implement operational improvements to optimize performance.Stay updated with industry developments and apply best practices to shift management.Promote ongoing skill development and adaptability among team members.Key Skills & CompetenciesHigh emotional intelligence and maturity.Strong crisis management and decision-making ability.Excellent communicatoin and interpersonal skills.Reliability, accountability, and organizational efficiency.Ability to multitask and problem-solve under pressure.Flexibility, adaptability, and a learning mindset.Commitment to client confidentiality and professional ethics.QualificationsMinimum of 5 years of professional experience in healthcare, operations, customer service, or a related field.Prior supervisory or leadership experience is preferred.Bachelor’s degree is strongly preferred.Mandatory in-office availability for night shift.Performance IndicatorsAchievement of engagement and conversion targets during the night shift.Client satisfaction and retention metrics.Speed and effectiveness in resolving escalations.Documented skill development and improvement among team members.Compliance with operational standards and reporting protocols.Additional InformationWho is Amura?We are a health startup with a presence in multiple countries.How old are you?7 yearsWhat is special about you?Our clients. The Amura protocol is an intensive health program to follow and execute and the clients who choose to go through the journey are the most special. Next comes our team. The Amura Team is one filled with brilliant minds, brimming with creativity be it at operations, medical or marketing. You can be one of them. Come and explore.What is special about working with you?You will grow crazy-fast. As a rule of thumb, you can expect 5 years of growth for every year you are with us. But beware, growth like that cannot be achieved with life as usual. / But beware, growth like that cannot be achieved by any ordinary person.What kind of people are you looking to add to your team?We are looking for people who, when given the opportunity to have a measurable impact on the world, will take it. Who values human life and is willing to work tirelessly on not only improving themselves for their own sake but for the benefit of everyone in the world. We work on the edge of our own best, striving to find what could come next in our growth.Is this a WFH role?We do not have a WFH option. The work done at Amura is very unique. In person interactions will help you understand the brand better and get creative in ways you never imagined possible.Where is your office?Chennai (Perungudi)Do you have an online presence? (we are @AmuraHealth on all social media)Perks I get when I join Amura?Health is the hardware of success. Amura has a one-of-its-kind performance health program. It has helped thousands of people to grow and flourish in dimensions that are important to them. Everyone in Team Amura, and their dependents, get all of our medical knowledge and services at no cost. This is very unique to Amura. Until you speak with one of us, you can never know what an unbelievable power-up it can be.