Senior Customer Experience Resolution Specialist

Technical Support Specialist

At our organization, we're a global team delivering cutting-edge customer experience and workforce engagement software solutions. Our complete suite of contact center and workforce optimization solutions help companies keep agents engaged while providing exceptional customer service experiences.

We simplify and improve the customer and agent experience with our flexible, highly scalable applications for interaction management, IVR / self-service, chatbots / AI, workforce optimization and more. Our solutions are available on-premises or in any hosted, private or public cloud environment.

Our people define who we are. The curious, driven, creative individuals who are drawn to our team bring skills sets and cultural differences from around the world. They love innovation, challenges and empowering our customers to engage seamlessly and efficiently.

As a Technical Support Specialist, you'll work with smart and motivated people to make a difference for the companies we serve. You'll provide remote technical and application problem resolution and escalation assistance related to software products.

You'll diagnose, troubleshoot, repair and debug complex computer systems and software. You'll respond to situations where end users have failed to isolate or resolve problems in malfunctioning equipment or software.

You'll require a minimum of 2-3 years relevant work experience supporting customers in a technical environment OR commensurate college-level coursework, or a combination of both. Some travel, after-hours, or on-call work may be required. Shift flexibility including weekends is also required.