Salesforce Service Cloud Engineer

Type : Contract

Location : Remote / Work From Home

Rate : $16 per hour

Timings : Night Shift - PST Timezone (After 8 PM IST)

Overview :

We’re seeking a passionate Salesforce Engineer to design, develop, and deploy scalable Salesforce solutions that drive business value. You’ll collaborate with cross-functional teams in an agile environment, leveraging Salesforce Service Cloud and other Salesforce platforms to deliver end-to-end product and process improvements.

Key Responsibilities :

• Design and implement Salesforce solutions using Apex, Visualforce, Lightning Components, and Salesforce APIs.
• Serve as a Salesforce platform expert and collaborate with Solution Architects to design business capabilities leveraging Sales, Service, and Experience Clouds.
• Configure and optimize Service Cloud features including :
• Case Management (Email-to-Case, Web-to-Case, Assignment & Escalation Rules, Case Teams, Support Processes)
• Omni-Channel (Queue / Skill-based routing, Supervisor view)
• Knowledge Articles and CTI integrations (Jabber, Cisco, etc.)
• Agentforce and Prompt Builder for case replies and support automation.
• Ensure high-quality code through best practices such as unit testing, configuration over customization, and version control (Git / GitHub).
• Integrate Salesforce with external systems using REST / SOAP APIs and maintain data integrity through tools like Gearset and OwnBackup.
• Act as release manager when required to plan deployments across environments.
• Stay current with Salesforce platform updates, participate in platform optimization initiatives, and contribute to internal knowledge sharing.

Skills & Experience :