Responsibilities :
- Create and maintain courses in the Workday LMS for onboarding, annual and ad hoc programs
- Develop assignment campaigns in Workday with custom notifications for onboarding, annual, and ad hoc programs
- Create audiences using Workday data to target or group audience by program need
- Develop and maintain custom reporting in Workday LMS
- Maintain Power BI dashboards for senior leadership using Workday data
- Perform EIB uploads and enrollments when necessary for specific assignments or historical documentation
- Monitor completions and follow-up for Compliance and Information Security campaigns and assignments
- Monitor completions and follow-up for contractors through the Beeline vendor management tools
- Deliver excellent customer service including troubleshooting user issues with online courses
- Monitor the Workday Learning inbox for program specific questions
- Manage routine Service Now tickets for Compliance Education
- Provide support for R1 and customer certifications through audit reviews of education records
- Work with other training professionals and people leaders at R1 to ensure coordinated delivery and completion of R1 and customer compliance education
- Provide support for LMS governance and implementation of new features
- Perform learning / historical record migration as needed
- Elevate the visibility of the compliance education program with target audiences and leadership
- Drive operational excellence that results in improved quality and customer satisfaction
Skills :
1-3 years’ experience as a learning administrator, with specific experience in :LMS system administration
Process improvementMetric collection and reportingStakeholder communicationsStrong project management skills with demonstrated track records in quality and operational improvements, ability to prioritize workload, meet deadlines, and perform multiple tasks simultaneouslyProven success at building relationships and credibility quickly with key stakeholders and subject matter expertsProven success in effectively managing processes across a large, distributed, and global organization / workforce.Other Qualifications :
Proficient computer skills (including, but not limited to, spreadsheets, Internet, and email) are required.
Familiarity with online authoring tools like Articulate Storyline or Adobe CaptivateProficient with Microsoft Excel and Power BI or other tools for reporting and metrics collectionProficient with Microsoft PowerPoint or other presentation development toolsExpert with webinar platforms like MS Teams, Zoom, Webex, or similarAble to establish credibility with leadership, customers, and peersPassionate about helping othersWillingness to learnHands-on contributor (comfortable with no direct reports)Strong interpersonal skillsExcellent team player; does what it takes to get the job doneSteadfast commitment to producing exceptionally high-quality work product, every timeSelf-motivated and self-initiatedExcellent judgment and logic / analytical skillsExceptional attention to detailConsistency of approach and ability to follow-throughProcess oriented; able to design, build, and implement new workflow processesAbility to manage multiple priorities while keeping pace with changing customer demandsOutstanding written and verbal communication skillsWorking in an evolving healthcare setting, we use our shared expertise to deliver innovative solutions. Our fast-growing team has opportunities to learn and grow through rewarding interactions, collaboration and the freedom to explore professional interests.
Our associates are given valuable opportunities to contribute, to innovate and create meaningful work that makes an impact in the communities we serve around the world. We also offer a culture of excellence that drives customer success and improves patient care. We believe in giving back to the community and offer a competitive benefits package.