Process Developer

HCLTech is hiring for Training Content Developer in Hyderabad

JOB SUMMARY

The Content Developer is responsible for developing updating, editing training content materials before the materials are presented to the business and client for approvals. The developer must have exceptional writing and editorial skills, be detailed-oriented, self-sufficient and have the ability to review a high volume of content within compressed timelines. In collaboration with the process owners, this position will be responsible for supporting and maintaining relevance of existing materials across LOBs. This role is responsible for delivering high quality materials and communications for an Operations organization.

Essential Duties and Responsibilities

Develop and publish high-quality content in Knowledge and Learning Management tools

Review team materials to ensure content message drives learning objectives for learner’s success

Edit learner-focused course material and curriculums focused on skill development

Experienced in using a variety of resources to create materials (i.e. PowerPoint, Word, Adobe, Video)

Work closely with subject matter experts to validate messaging and content quality

Provide estimates on effort required to evaluate each document before publish

Responsible for maintaining current versioning of documentation

Maintain relevance of existing learning materials

Conduct content developer learning sessions

Develop document templates

Recommend developer tools to enhance documentation quality

Engage business and client in documentation changes and approvals

Solicit feedback from stakeholders, end users and client on content quality improvements

Frequent review of materials for improvements

Contribute to ongoing processes improvement and implementation, including version control, knowledge management and communication

Observe training sessions to gather and implement content improvement feedback

Maintain monthly content quality reports

Special projects, as needed

KNOWLEDGE, SKILLS AND ABILITIES

Ability to review and edit a high volume of materials in a short time period

Ability to validate content achieves required message, messaging engages audience

Communication achieves the desired learning outcomes

Self-starter with an ability to learn and use new software and systems quickly

Familiar with the adult learning principles

Demonstrates effective problem solving and decision-making skills, good insight and judgment as well as innovative and creative thinking

Advanced interpersonal, presentation, written communication skills

Proven ability to effectively collaborate cross-functionally across multiple sites and employee levels

Excellent organizational, detail-oriented and strong time management skills

Ability to work creatively and autonomously with minimal guidance

Strong interpersonal communication skills, both written and verbal

EDUCATION / EXPERIENCE

Minimum 3 years content development experience in a fast-paced Contact Center / Learning environment

Degree or equivalent work experience in a relevant field

Proficient in using the Microsoft Office Products, Articulate and other development tools to develop materials

Experienced in working with other content development tools is a plus

Experienced working with and managing content in a KMS or LMS

Experience editing documents and presentations

Preferred : experience developing learning curriculum for technology, call center and / or customer service / sales groups

Knowledge of the utility industry (gas / electric, telecommunications) a plus

Familiar with business operations, consumer sales and marketing