Gym Trainer

AREAS OF RESPONSIBILITY

Participates

in the development of business strategies for health club which are aligned

with the overall objectives of the hotel :

§  Develops and

implements strategies to achieve customer service objectives.

§  Formulates

standard exercise routines for distribution to Health Club members and hotel

customers.

§  Follows up

with customers and Health Club Members to determine customer satisfaction

levels.

§  Acquires a

working knowledge of the hotel and in house facilities to respond to customer

questions.

Ensure

customer and member satisfaction by maintaining a clean and safe facility :

§  Monitors

daily pool cleaning and chemical checks, ensures water quality meets Health

Department requirements.

§  Reports

needed cleaning services to housekeeping.

§  Reports

necessary repairs to engineering.

§  Establishes

and monitors rules and regulations of Health Club.

§  Posts

necessary signs indicating Health Club safety regulations.

§  Maintains

current CPR certification.

§  Ensure that

all employees follow safety rules and procedures.

Manages the

operations of the Health Club :

§  Establishes

membership fee structure and monitors membership sales.

§  Orders

amenities and necessary supplies for the Health Club.

§  Recommends

purchases of new equipment and parts.

§  Orders

equipment with General Manager’s approval.

Develops and

implements strategies and practices which support employee engagement :

§  Recruits and

selects qualified candidates.

§  Provides

employees with the orientation and training needed to understand expectations

and perform job responsibilities.

§  Communicates

performance expectations and provides employees with on-going feedback.

§  Provides

employees with coaching and counselling as needed to achieve performance

objectives and reach their fullest potential.

Provide

employees with the information needed to perform their job effectively :

§  Orients

employees to the department and hotel and provides on-the-job training on job

responsibilities.

§  Prioritises

and assigns work.

§  Provides

feedback to the employee and Department Manager on the employee’s work

performance of job responsibilities.

Creates 100%

guest satisfaction by providing the Yes I Can! experience through performance

that demonstrates the standards of, genuine hospitality and exceeding guest

expectations

§  Gives

personal attention, takes personal responsibility and uses teamwork when

providing guest service

§  Listens,

apologizes with empathy, finds a solution and follows through when resolving

guest problems

§  Provides Yes

I Can! genuine hospitality and teamwork on an ongoing basis

§  Assumes the

responsibility to notice when the guest is not satisfied and uses their best

judgment as to when it is appropriate to use the 100% Guest Satisfaction

Adheres to

hotel policies and procedures :

§  Attends work

on time and as scheduled.

§  Follows

hotel grooming and hygiene standards.

§  Minimise

safety hazards by following all safety rules and procedures.

§  Refrain from

personal conversations with other employees at the main entrance.

§  Keeps

immediate manager promptly and fully informed of all problems or unusual

matters of significance.

§  Performs all

duties and responsibilities in a timely and efficient manner in accordance with

established company policies and procedures to achieve the overall objectives

of this position.

§  Maintains a

favourable working relationship with all other company employees to foster and

promote co-operative and harmonious working climate.

§  At all time

projects a favourable image of Brand to the public.