Operations Manager

Job description

• Strong professional communicational skills in order to deal with clients informing them about status of their shipments
• Responsible for timely completion of export jobs into the freight forwarding automation by managing the daily sea export in order to ensure smooth and efficient flow of operations.
• Monitoring the daily E-mails & communications with both internally & externally customers in order make sure the circle of Information is going on professionally and in a timely manner.
• Responsible for accurate billing process following the clients individual price agreements and ensuring timely and professional communication of the invoice towards the clients.
• Coordination with carriers, vendors and customers in case of any missing and / or damaged shipments and handling of claims in regards of damage and / or lost shipments
• Interfacing with any authorities which are engaged in their daily work
• Monitoring and developing the daily work environment / procedures to meet the company standard and the KPI to achieve the best results.
• Resolve all customer complaints and inquiries and provide customers with the guidance required for order processing via appropriate level of communication maintained at all time.

Customer Service

QUALIFICATIONS & COMPETENCIES

6+years of relevant industry experience

Bachelor or MBA degree

Experience in Customer Service & Operations

Exports Experience is required

Good communication skills in English, Hindi & respective regional language, both oral and written.

Confident, self-driven and a team player.