Operations Manager

We are looking to hire an experienced Operations Manager with min 10 years of experience in Shipping / Agency operations. S / he will be responsible for managing and overseeing the Post Cost Management activities by the Ops Team. The role demands operational efficiency, stakeholder coordination, and real-time decision-making under pressure.

Key Responsibilities

• Responsible for ensuring that DA operations are carried out in accordance with the client's SLA agreement.
• DA encompasses the process from port call inception to FDA closure (including the several stages / DAs – PDA, IDA, FDA, VI, AF, and Ad Hoc).
• Responsibilities include overseeing daily, weekly, monthly, quarterly, and annual deliverables of the DA operations teams.
• Responsible for meeting all applicable / required reporting standards for each customer.
• In close collaboration with Head of Ops & Implementation, responsible for hiring, performance analysis, and assessment of all individuals in the team.
• Managing External and internal audits of the DA process (including cash management) are performed as needed
• Accountable for the development, validation, and execution of operational standard operating procedures.
• As needed, train and supervise new hires for the operations team.
• Assist and coordinate the implementation and onboarding of new customers.
• Dealing with client exceptions and grievances in a timely and efficient manner.
• Responsible for customer management, coordination, and invoicing

Knowledge & Skills

Thorough understanding and experience of :

Qualifications