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Operations Manager

Operations Manager

Mizzen DigitalMumbai, Maharashtra, India
3 days ago
Job description

We are looking to hire an experienced Operations Manager with min 10 years of experience in Shipping / Agency operations. S / he will be responsible for managing and overseeing the Post Cost Management activities by the Ops Team. The role demands operational efficiency, stakeholder coordination, and real-time decision-making under pressure.

Key Responsibilities

  • Responsible for ensuring that DA operations are carried out in accordance with the client's SLA agreement.
  • DA encompasses the process from port call inception to FDA closure (including the several stages / DAs – PDA, IDA, FDA, VI, AF, and Ad Hoc).
  • Responsibilities include overseeing daily, weekly, monthly, quarterly, and annual deliverables of the DA operations teams.
  • Responsible for meeting all applicable / required reporting standards for each customer.
  • In close collaboration with Head of Ops & Implementation, responsible for hiring, performance analysis, and assessment of all individuals in the team.
  • Managing External and internal audits of the DA process (including cash management) are performed as needed
  • Accountable for the development, validation, and execution of operational standard operating procedures.
  • As needed, train and supervise new hires for the operations team.
  • Assist and coordinate the implementation and onboarding of new customers.
  • Dealing with client exceptions and grievances in a timely and efficient manner.
  • Responsible for customer management, coordination, and invoicing

Knowledge & Skills

Thorough understanding and experience of :

  • Port systems and documentation procedures
  • Principal interactions and relationship management
  • DA and Cash Management process
  • International compliance protocols and conventions
  • Excellent coordination and negotiation skills
  • Problem-solving ability in dynamic and time-sensitive environments
  • Attention to detail and operational accuracy
  • Proficiency in port operation software and MS Office tools
  • Familiarity with INCO terms, freight, and chartering basics
  • Qualifications

  • Graduate in Marine, Logistics, Supply Chain, or Commerce
  • Additional certification in Port Operations / Maritime Law is preferred
  • 8-12 years of relevant experience in ship agency or port operations
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    Operation Manager • Mumbai, Maharashtra, India