We are looking to hire an experienced Operations Manager with min 10 years of experience in Shipping / Agency operations. S / he will be responsible for managing and overseeing the Post Cost Management activities by the Ops Team. The role demands operational efficiency, stakeholder coordination, and real-time decision-making under pressure.
Key Responsibilities
- Responsible for ensuring that DA operations are carried out in accordance with the client's SLA agreement.
- DA encompasses the process from port call inception to FDA closure (including the several stages / DAs – PDA, IDA, FDA, VI, AF, and Ad Hoc).
- Responsibilities include overseeing daily, weekly, monthly, quarterly, and annual deliverables of the DA operations teams.
- Responsible for meeting all applicable / required reporting standards for each customer.
- In close collaboration with Head of Ops & Implementation, responsible for hiring, performance analysis, and assessment of all individuals in the team.
- Managing External and internal audits of the DA process (including cash management) are performed as needed
- Accountable for the development, validation, and execution of operational standard operating procedures.
- As needed, train and supervise new hires for the operations team.
- Assist and coordinate the implementation and onboarding of new customers.
- Dealing with client exceptions and grievances in a timely and efficient manner.
- Responsible for customer management, coordination, and invoicing
Knowledge & Skills
Thorough understanding and experience of :
Port systems and documentation proceduresPrincipal interactions and relationship managementDA and Cash Management processInternational compliance protocols and conventionsExcellent coordination and negotiation skillsProblem-solving ability in dynamic and time-sensitive environmentsAttention to detail and operational accuracyProficiency in port operation software and MS Office toolsFamiliarity with INCO terms, freight, and chartering basicsQualifications
Graduate in Marine, Logistics, Supply Chain, or CommerceAdditional certification in Port Operations / Maritime Law is preferred8-12 years of relevant experience in ship agency or port operations