ServiceNow Lead

About the Role :

We are looking for experienced and client-focused ServiceNow Consultants with a strong background in one or more of the following modules : ITSM, HRSD, CSM, and CMDB. This role is ideal for professionals who can confidently engage with clients, understand their needs, and translate business requirements into ServiceNow solutions.

As a part of our expert support team, you will be working with global clients and helping them design, implement, or optimize their ServiceNow environments.

Key Responsibilities :

Engage with clients to understand their business needs and recommend ServiceNow solutions.

Design and implement ServiceNow modules – primarily ITSM, HRSD, CSM, and CMDB.

Configure and customize ServiceNow applications based on customer requirements.

Support end-to-end project lifecycles, including requirements gathering, solution design, testing, deployment, and support.

Work closely with cross-functional teams to ensure solution quality and performance.

Provide ongoing support and improvements for existing ServiceNow instances.

Stay updated on new ServiceNow features and best practices.

Key Skills & Experience :

6+ years of hands-on experience in ServiceNow, including module implementation.

Strong expertise in one or more : ITSM, HRSD, CSM, CMDB.

Ability to lead client conversations and articulate complex ideas clearly and confidently.

Experience in stakeholder management, requirements gathering, and documentation.

Knowledge of ITIL processes and best practices.

Strong problem-solving and analytical skills.

Certification in ServiceNow (preferred but not mandatory).

Nice to Have :

Experience with ServiceNow scripting (JavaScript, Glide API).

Understanding of integrations using REST / SOAP APIs.