Lead - Operations

Application Deadline : 20 October 2025

Department : Claims Management

Location : Pune

Description

We are looking for a proactive and detail-oriented Team Lead – Quality Assurance Processor to oversee the QA team responsible for reviewing property inspection reports. The role will involve team management, quality monitoring, process compliance, and liaising with stakeholders to drive inspection report accuracy, team productivity, and alignment with client-specific requirements. The Team Lead will support coaching, reporting, escalations, and operational improvement initiatives.

Key Responsibilities

• Supervise day-to-day activities of the QA processing team and ensure timely completion of tasks
• Conduct quality audits on inspection reports, images, RCT data, and sketches to ensure adherence to internal and client guidelines.
• Provide coaching, feedback, and training to processors to improve accuracy and performance.
• Serve as the point of contact for issue resolution, escalations, and communication with field inspectors or cross-functional teams.
• Monitor team performance metrics and report daily / weekly / monthly dashboards to management.
• Identify trends in errors or workflow inefficiencies and suggest actionable improvements.
• Collaborate with internal stakeholders (including US-based teams) to align on expectations, resolve queries, and ensure process consistency.
• Assist in new hire onboarding, process documentation, and updates to training materials.
• Ensure adherence to all organizational policies, cleanroom protocols, and quality control standards.
• Support business continuity planning and maintain compliance with data privacy and security measures.

Skills, Knowledge & Expertise

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Skills Required

Quality Assurance