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Collections Executive

Zyoin GroupBengaluru, India

13 days ago

Job description

Role : Collections Executive

Location : Bangalore

Employment Type : Full-Time

We are looking for a motivated and customer-focused Collection Executive to join our team, specializing in the recovery of overdue payments for US-based credit card accounts. The ideal candidate will have excellent communication skills, strong negotiation abilities, and a deep understanding of credit card collections, ensuring compliance with US regulations and delivering effective resolutions for delinquent accounts.

RESPONSIBILITIES-

Collection Activities :

Manage assigned portfolios of delinquent US credit card accounts.
Contact customers via phone, email, or other communication channels to recover overdue payments.
Negotiate payment arrangements or settlements that align with company policies.

Account Management :

Update and maintain accurate records of collection efforts and outcomes.

Identify accounts requiring escalations or legal actions and forward them to the appropriate teams.

Regulatory Compliance :

Ensure all collection activities adhere to US regulations, including the Fair Debt Collection Practices Act (FDCPA).

Handle sensitive customer information in compliance with data protection standards.

Customer Service :

Address customer queries and concerns regarding their credit card accounts professionally.

Educate customers about repayment options and the consequences of non-payment.

Performance & Reporting :

Meet or exceed monthly collection targets and key performance indicators (KPIs).

Prepare regular reports on collection progress, payment trends, and account statuses

QUALIFICATIONS

Education : Bachelor’s Degree in Finance, Business or related field

Experience :

2-6 years of relevant experience of working in the collections team for consumer credit products such as Credit Card, Personal Loan, Education Loan, 2W and 4W, Home Loan, etc

Experience in developing and enacting debt recovery plans and strategies to prevent losses

Technical Skills :

Excellent knowledge of various collection techniques

Experience in developing and enacting debt recovery plans and strategies to prevent losses

Knowledge of MS Office, Data Interpretation, databases, and alternate modes of collections

Soft Skills :

Excellent communication and interpersonal skills

Demonstrated experience of being empathetic with customers

Problem-solving and critical-thinking skills

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Collection Executive • Bengaluru, India

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