Global Banking Solutions Specialist

HCLTech Walk-in Drive - International Banking Voice Process

Date : 1 3th,14th & 15th October 2025

Time : 11 : 00 AM – 3 : 00 PM

Location : HCL Technologies-AMB 6, South Phase, Ambattur Industrial Estate, 8, Madras ,Thiruvallur High Rd, Ambattur, Chennai, Tamil Nadu 600076

Contact HR - Sanjay,Judith

Designation : Associate

Process : Inbound Calling.

• No sales or upselling or cross selling.

Experience : 1 to 3 Yrs in International Voice process.

Mandatory qualifications :

Excellent communication skills are both verbal and written Mandatory.

A problem-solving mind-set.

The ability to multitask, Able to work well as an individual and as part of a team.

Responsibilities

Designation : Senior Team Lead

Job Summary :

We are seeking an experienced Senior Team Lead to join our international voice process team. The successful candidate will be responsible for leading a team of customer service representatives and team leads, driving team performance, and ensuring high-quality customer interactions.

Key Responsibilities :

1. Team Management : Lead, motivate, and coach a team of customer service representatives and team leads to achieve business objectives and deliver high-quality customer experiences.

2. Performance Management : Monitor and manage team performance metrics, such as service level, first call resolution, and customer satisfaction.

3. Quality Assurance : Ensure adherence to quality standards, processes, and procedures, and implement corrective actions to address quality issues.

4. Process Improvement : Identify areas for process improvement and collaborate with stakeholders to implement changes.

5. Customer Escalations : Handle complex customer escalations and provide solutions or alternatives to resolve issues.

6. Reporting and Analysis : Analyze team performance data and provide insights to inform business decisions.

Requirements :

1. Education : Bachelor's degree in any discipline.

2. Experience : Minimum 3-4 years of experience in a team lead or supervisory role in a voice process or customer service environment

3. Skills :

4. Language Skills : Proficiency in English language (speaking, reading, and writing)