Manager / Sr. Manager ( Commercial Claims)

Timely settlement of assigned claims

Effectively coordinating between client / branch office / insurer / surveyor to ensure timely resolution of non-EB claims within Company defined TATs

Handling day-to day servicing requirements of claims on a timely basis to ensure complete customer satisfaction

Effectively managing the team of Executives who may report to him / her

Ensuring that all required MIS reports are updated and submitted on a timely basis

Ensuring compliance with IRDA requirements in respect of claims management

Maintaining excellent relationships with insurers / surveyors to ensure support for claims settlement

Ensuring that all operational requirements / processes are met as per Company defined TAT

Excellent knowledge of general insurance products (property and marine are mandatory) to enable settlement of claims related to the same

Prior experience at insurer / insurance broking firm / surveyor

Existing relationships with claims settlement teams at PSU Insurance companies / surveyors (D)

Able to deal with / handle the requirements of large corporates

Proactive in handling customer needs

Multi-tasking & prioritizing

Strong interpersonal skills

Excellent communication skills

Abreast with technology