Helpdesk Associate - Technical Troubleshooting

JOB DESCRIPTION

Req ID :

We are currently seeking a Helpdesk Associate - Technical Troubleshooting to join our team in Noida, Uttar Pradesh (IN-UP), India (IN).

In these roles, you will be responsible for :

Provide exceptional IT Service Desk support, guidance, and training to end-users for various IT devices, applications, or processes.

Record, Update, and Escalate Support issues to the next level promptly.

Support all IT onboarding activities for end-users

Work with our internal IT Teams on system testing, integration, and maintenance.

Engage in discovering new IT business tools to support our business users and our internal IT Team.

Seek, Suggest, Evaluate, and implement process and technology improvements.

Willing to learn grow in other IT Business areas

Requirements for this role include :

Excellent English written and verbal communication skills.

Exceptional customer service skills.

Great Team player

Excellent communication skills, comfortable working with various stakeholders

Strong troubleshooting skills, bug-finding, and resolution

Ability to work independently within a diverse global team

IT software and hardware troubleshooting knowledge and skills (Win 10, macOS, iOS, Android, Google Suite and Microsoft Environment)

Preferences : - Optional (nice-to-haves)

For e Yourself. Be Open. Stay Hungry and Humble. Collaborate. Challenge. Decide and Do

ITIL foundation certified – Flexible – Willing to work in a Rotational 24

Required schedule availability for this position is Monday-Friday (07 : 00 AM to 05 : 00 PM EST).

The shift timings can be changed as per client requirements. Additionally, resources may have to do overtime and work on a weekend basis business requirement.

About NTT DATA

NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at