L2 Engineer - OSS SupportSourceFuse • Pune, IN
No longer accepting applications
L2 Engineer - OSS Support
SourceFuse • Pune, IN
30+ days ago
Job descriptionAct as the first point of contact for all production incidents, alerts, and user-reported issues related to the Plan & Build [Site Manager, Procurement Manager, and Facility Manager application]. Proactively monitor application performance, infrastructure health, and system alerts using monitoring tools. Perform initial diagnosis and root cause analysis (RCA) to quickly identify the source and scope of issues within a microservices architecture. Categorize, prioritize, and escalate incidents to appropriate internal teams (e.g., Network, Security, Firewall, Cloud, Infrastructure, Application Development, User Management) in a timely manner. Collaborate effectively with various technical teams to drive incident resolution, acting as a central coordinator. Skillfully diagnose and troubleshoot a wide range of customer issues, from basic inquiries about Site Manager / Procurement Manager to more technical challenges observed within system framework. Utilize logs, monitoring dashboards, and diagnostic tools to pinpoint issues across different microservices and underlying infrastructure components. Document troubleshooting steps, findings, and resolutions accurately for knowledge base articles and future reference. Provide timely, clear, and professional communication to internal stakeholders and end- users regarding incident status, expected resolution times, and post-incident reports. Prepare and deliver comprehensive Root Cause Analysis (RCA) reports for critical incidents, outlining the problem, impact, resolution, and preventative measures. Act as a crucial bridge between engineering / technical teams and product / business teams, translating technical details into understandable business impacts and vice-versa. Ensure all incidents are handled within agreed-upon Service Level Agreements (SLAs) for response, resolution, and communication. Contribute to the continuous improvement of incident management processes and tooling. Develop and maintain comprehensive knowledge base articles, runbooks, and troubleshooting guides. Identify recurring issues and collaborate with engineering teams to implement permanent solutions and improve system resilience. Participate in post-incident reviews to identify lessons learned and implement corrective actions. Bachelor’s degree in Electronics and Comm, Information Technology, or a related field. Strong domain knowledge in OSS Platforms and Microservices Applications 5+ years of experience in technical support, operations, or SRE / L2 role, preferably supporting enterprise-level applications. Proficiency in monitoring tools (e.g., Prometheus, Grafana) for application and infrastructure monitoring. Familiarity with cloud computing concepts (e.g., AWS, Azure, GCP) and data center environments. Strong interpersonal skills and the ability to collaborate effectively with cross-functional teams. Experience in containerization technologies : Kubernetes / Docker swarm / Mesos-Marathon / Cloud Foundry Experience in RDBMS like Oracle, MySQL, Sybase etc. Sound knowledge in, NIFI, Kafka, Spark, Elastic Search and other bigdata tools Basic understanding of networking concepts (TCP / IP, DNS, Load Balancers, Firewalls) and security principles Collaboration : Ability to work in a team-oriented environment and effectively communicate with both technical and non-technical stakeholders.
SourceFuse Technologies hiring L2 Engineer - OSS Support with 5+ years of experience.
Overview :
We are seeking a highly motivated and experienced Open-Source Software (OSS) Support Engineer with a strong background in the Telecom domain to join our growing team. In this role, you will be responsible for providing technical support and guidance to our users and customers who are
utilizing our open-source telecom software and related technologies. You will be a key contributor to ensuring user satisfaction, fostering a strong open-source community within the telecom space, and driving the adoption of our OSS solutions in the telecommunications industry.
24
- 7 Rotational Shift
Key Responsibilities :
Incident Management & Triage :
Troubleshooting & Resolution :
Communication & Stakeholder Management :
SLA Adherence & Performance :
Knowledge Management & Process Improvement :
Qualifications :
Skills & Abilities :
Create a job alert for this search
L2 Support Engineer • Pune, IN
Related jobs
Job Title : Openstack Support Engineer with OpenStack, Linux, Kubernetes, Terraform Location : 100% REMOTE - Offshore India Employment Type : Long Term Contract Job Overview : We are looking for a ski...Show more
Job Title : Openstack Support Engineer with OpenStack, Linux, Kubernetes, Terraform.Location : 100% REMOTE - Offshore India.
Employment Type : Long Term Contract.OpenStack, Linux systems, Kubernetes, T...Show more
L2 Support Engineer - Salesforce
dentsu • Pune, Maharashtra, India
India (Business Hours Support Only).The ideal candidate will have hands-on experience in configuration management, release support, and quick resolution of user tickets.
This role involves collabora...Show more
Last updated: 21 days ago • Promoted
Network Engineer - L2 Tech Support
Iden Consulting Pvt Ltd • Pune
Description : Skill set : CM, SM,SMGR, SBC AMS, AEP, CMS Mandatory : <...Show more
Last updated: 30+ days ago • Promoted
Technical Support Engineer
Atlassian • Pune, IN
Atlassians can choose where they work – whether in an office, from home, or a combination of the two.That way, Atlassians have more control over supporting their family, personal goals, and other p...Show more
Last updated: 19 days ago • Promoted
Integration- API Management Platform Support Engineer
Peoplefy • Pune, Maharashtra, India
I am ok lookout for Integration- API Management Platform Support Engineer for leading MNC based in Hinjewadi, Pune.Please refer below JD and share your resume on pallavi.
Overall, 4 to 10 years of e...Show more
Last updated: 9 days ago • Promoted
METRO AG - Support SLS Engineer
METRO Business Solution Center • Pune
Description : Metro Global Solution Center (MGSC) is internal solution partner for METRO, a 31 Billion international wholesaler with operations in more than 3...Show more
Last updated: 30+ days ago • Promoted
MPLS Integration Engineer
Recruitement Agency • Pune
Role Summary : We are seeking a skilled network engineer with deep expertise in IP routing and MPLS integration to support the deployment and confi...Show more
Last updated: 30+ days ago • Promoted
L2 Cloud Support Engineer with Openstack, Kubernetes, Linux, Python, Ansible / Terraform - 100% REMOTE
iShift • Pune, Maharashtra, India
Remote
Last updated: 1 day ago • Promoted
Support Engineer
Persistent Systems • Pune, Maharashtra, India
About Position : We are looking for Support engineer for wireless and Cisco Experience.Role : Support Engineer Location : Pune / Mumbai / Bangalore / Noida Experience : 12 to 14 Years Job Type : Full Ti...Show more
Last updated: 21 days ago • Promoted
IT Support L2 Engineer
TECEZE • Pune, Maharashtra, India
We are looking for a dedicated and technically skilled.The ideal candidate will have hands-on experience in troubleshooting, installation, configuration, and maintenance of IT infrastructure.This r...Show more
Last updated: 21 days ago • Promoted
OSI PI Engineer
L&T Technology Services • Pune, Maharashtra, India
Engineer must have 7-8 years of experience on OSI Pi platform.Strong experience in Aveva OSI PI architecture and Functionality and different use case development like OEE,CBM etc.Engineer should ha...Show more
Last updated: 2 days ago • Promoted
L2 Cloud Support Engineer with Openstack, Kubernetes, Linux, Python, Ansible / Terraform - 100% REMOTE - Contract Role (US Work Hours)
iShift • pune, maharashtra, in
Remote
Last updated: 1 day ago • Promoted
Technical Support Engineer
IQnext • Pune, IN
We're revolutionizing the way buildings are managed, shifting them away from traditional facilities management to a smarter, data-driven approach.
IQnext is an integrated, centralized platform that ...Show more
Last updated: 9 hours ago • Promoted • New!
Application Support Engineer
Webologix Ltd / INC • Pune, Maharashtra, India
Job Position : Application Support Engineer Go Anywhere.Application Support : Managing application support tickets from initial triage to the closure of the ticket.
Collaboration : Work closely with th...Show more
Last updated: 21 days ago • Promoted
AS400 L2 Support
People Prime Worldwide • Pune, Maharashtra, India
Our Client is a multinational IT services and consulting company headquartered in USA, With revenues 19.Billion USD, with Global work force of 3,50,000 and Listed in NASDAQ, It is one of the leadin...Show more
Last updated: 10 hours ago • Promoted • New!
Spotnana - Applications Support Engineer
Spotnana • Pune
Description : Lets build whats next, together.Were on a mission to modernize the infrastructure of the $1.Our Travel-as-a-Service platform is designed to make...Show more
Last updated: 30+ days ago • Promoted
Clinical Development Support Engineer
Renovision Automation Services Pvt.Ltd. • Pune
Description : Position Overview : We are seeking a Clinical Development Support Engineer with deep technica...Show more
Last updated: 30+ days ago • Promoted
Smart Hands / IT Support Engineer L2
TECEZE • Pune, Maharashtra, India
Job Description – Smart Hands / IT Support Engineer L2 (Bangalore) Position : Smart Hands / IT Support Engineer Experience : 2 – 6 Years Location : Pune, Maharashtra, India Budget : 4-5.CTC Employ...Show more
Last updated: 21 days ago • Promoted
API Platform Support Engineer
Peoplefy • Pune, Maharashtra, India
SRE- Support, Monitoring, Troubleshooting.Understanding of API security protocols (OAuth2, mTLS, JWT) and networking fundamentals.
Troubleshooting DevOps pipelines (GitHub Actions, Jenkins, etc.Know...Show more
Last updated: 21 days ago • Promoted