Chief Operating Officer

Prioritise operational projects and investments aligned with business goals.

Drive continuous improvement, standardisation of delivery methodologies, best practices, automation.

Lead capacity planning, infrastructure performance, reliability, disaster recovery, security operations.

Establish and enforce governance, process compliance, operational risk controls.

Lead organisational change initiatives : process reengineering, tool rollouts, digital transformation.

Engage cross-functionally with sales, product, Human Resource, finance to coordinate execution.