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Field Executive Service

Field Executive Service

ConfidentialChennai
12 days ago
Job description
  • Co-ordinate between employees and customers. To take feedback of previous day Work and plan daily schedule.
  • Manpower allotment day to day basis on callbacks received.
  • Carry out annual equipment survey of all elevator under the territory and Plan for repair schedule as a preventive method.
  • Carry out NIS before taking over new construction and modernization job.
  • Conduct toolbox talk with employees.
  • Make employees continuously aware about safe work practices and Conduct Fatality Preventive Audits / Toolbox Demonstration.
  • Prepare Monthly and quarterly review report.
  • Ensure timely Closure of T / Repair orders.
  • Monitor how to reduce callbacks. More so on top ten calls received. / Random Check for Quality.
  • Adherence to EH&S policy and practices.
  • Create Safety awareness and ensure our employees are working safely.
  • Ensure Zero accident / incident, Ensure Reporting of incident
  • Actively participate in RQC & Safety meetings and review issues and progress.
  • Ensure that issues identified in the Risk Assessment (JHA) process are mitigated or controlled in accordance with assigned responsibilities and schedules.
  • Conduct EH&S inspection / audit as per assigned quota and ensure completion of corrective actions within targeted completion date.
  • To conduct FPA and complete corrective actions within targeted completion date.
  • Participate in Incident Investigation if any.
  • Meet clients regularly for rapport development.
  • Communicate with examiners on regular basis, take care of their problems and create confidence amongst them.
  • Correspond with clients for renewal of contract and as and when necessary and quotation for PA settlement.
  • Negotiate with clients for price fixation of contracts & T-order business and Mod Orders
  • Handle effective conversions when necessary.
  • Make efforts for acquisition and recoveries & achieving the target.
  • Follow-up invoices / payments.
  • Update necessary conversion / recovery cancellation into system.
  • To indent material and Coordinate with Stores for required materials
  • Review regularly, Net O / Payment.

    • Education & Experience required

    • Diploma / BE in Engineering
    • 5-8 years in handling service in Elevator industry
    • Excellent Communication & Interpersonal skills
    • Assertive, Proactive, Result orientated and Self-starter
    • Ability / Confidence to handle high profile Key Customers

      • Desirable

    • Experience in Elevator industry.

      • Role :   Service Engineer

      Industry Type :   Financial Services

      Department :   Customer Success, Service & Operations

      Employment Type :   Full Time, Permanent

      Role Category :   After Sales Service & Repair

      Education

      UG :   Any Graduate

      PG :   Any Postgraduate

      Skills Required

      Sales, Risk Assessment, Field Supervisor, Focus, Nis, FPA

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    Field Executive • Chennai