Technical Program Manager

Description :

• Client Engagement : Serve as the primary point of contact for assigned clients, understanding their unique operation processes and requirements. Build and maintain strong relationships to facilitate successful implementations.
• Project Management : Lead the end-to-end implementation of Osfin's solutions, ensuring projects are delivered on time, within scope, and within budget. Coordinate with cross-functional teams to align resources and objectives.
• Process Analysis and Improvement : Evaluate clients' existing operation workflows, identify inefficiencies, and recommend optimized processes leveraging Osfin's platform. Utilize process mapping and data analysis to drive continuous improvement.
• Data Analysis : Analyze substantial datasets to ensure accurate configuration and integration of Osfin's solutions. Employ statistical tools and SQL-based queries to interpret data and provide actionable insights.
• Problem Solving : Break down complex problems into manageable components, developing effective solutions in collaboration with clients and internal teams.
• Process Excellence : Advocate for and implement best practices in process management, utilizing methodologies such as Lean Six Sigma to enhance operational efficiency.
• Customer Excellence : Ensure a superior customer experience by proactively addressing client needs, providing training and support, and promptly resolving any issues that :
• Minimum of 3 years of experience in project management, preferably in financial services, software implementation, consulting or analytics.
• Strong analytical skills with experience in data analysis, SQL querying, and handling large datasets.
• Excellent communication and interpersonal skills, with the ability to manage client relationships effectively.
• Demonstrated ability to lead cross-functional teams and manage multiple projects concurrently.
• Proven expertise in financial operation processes and related software solutions is a plus
• Proficiency in developing business intelligence solutions or with low-code tools is a plus
• Must have 3+ years of project / program management experience in Financial Services / Banking / NBFC / Fintech companies only.
• Hands-on proficiency in data analysis and SQL querying, with ability to work on large datasets
• Ability to lead end-to-end implementation projects and manage cross-functional teams effectively.
• Experience in process analysis, optimization, and mapping for operational efficiency.
• Strong client-facing communication and stakeholder management capabilities.
• Good expertise in financial operations processes and workflows with proven implementation experience.

(ref : hirist.tech)