Program ManagerConfidential • Mumbai
Program Manager
Confidential • Mumbai
30+ days ago
Job description20+ years of experience in overall managed service delivery Core Strength - Program Delivery Management, IT Infrastructure outsourcing, ITIL Knowledge, People management, Contract and Financial management Very strong understanding of current infrastructure concepts with the proven ability to manage servers, virtualization, storage, data centres and monitoring Proven leadership skills with the ability to develop and communicate the program objectives and ensure its successful execution. Responsible for overall managed service delivery and SLA Compliance. Periodically track and assess the managed services risks and develop plans to mitigate them. Prepare and review status reports and present the same to customer. Ensure all the SLA and Under Pinning Contract with reference to Infrastructure services are appropriate and updated Customer complaints - Closure of all customer complaints within SLA. Ensure month on month improved User Satisfaction Survey Rating Service delivery assurance to ensure maximum service availability and performance to customer s infrastructure. Driving and implementing operations services strategy in order to achieve performance and quality. Knowledge of the current IT environment and industry IT trends to identify the engagement and client service issues Ensure continual improvement in customer satisfaction, delivering higher value services and productivity Manage day-to-day 24 / 7 operations to exceptional levels of service in excess of business expectations. Participates in client presentations and discussions to present the technical solution. Very strong understanding of current infrastructure concepts with the proven ability to manage servers, virtualization, storage, data centres and monitoring Manages the service delivery within agreed financials / budgets Collaborate effectively, resolving conflicts and ensuring follow through with cross-functional teams Strong problem-solving and analytical skills leveraging all available resources Exceptional verbal and written communication Participate in Change Advisory Board, and major Incident and Problem reviews
Skills Required
Problem-solving, Analytical Skills
Create a job alert for this search
Program Manager • Mumbai
Related jobs
We are seeking a dynamic and results-oriented Program Manager to lead our undergraduate customer lifecycle pre-sales initiatives.
You will play a pivotal role in driving revenue growth, user engagem...Show more
Program Manager, E-Learning Delivery (Contract)
vueverse. • Mumbai, IN
Program Manager, E-Learning Delivery (Contract Role).The Program Manager will lead the end-to-end delivery of a multi-module Life Sciences learning content development program.The role is responsib...Show more
Last updated: 3 days ago • Promoted
Program Advisor - US
Interview Kickstart • Mumbai, IN
And when it comes to the top tech companies like Google, Facebook, Netflix, etc.Most candidates don’t make it simply because they don’t prepare well enough.
IK helps candidates nail the toughest tec...Show more
Last updated: 30+ days ago • Promoted
Program Manager
MyData Insights Pvt Ltd • Mumbai, IN
Job Description The Program Manager will be responsible for planning, managing, and executing multiple Salesforce-based projects concurrently in a fast-paced environment.
The role requires strong pr...Show more
Last updated: 3 days ago • Promoted
MSP Program Manager
Workspend Inc. • Mumbai, IN
As a Program Manager, you will provide your skills to create new solutions to consistently deliver results that exceed expectations and focused on service excellence.
As a leader, you should be pass...Show more
Last updated: 10 days ago • Promoted
Program Manager (Finance)
Zeta • Mumbai, Maharashtra, India
Zeta is a Next-Gen Banking Tech company that empowers Banks and FinTechs to launch banking products for the future.It was founded by Bhavin Turakhia and Ramki Gaddipati in 2015.Our flagship process...Show more
Last updated: 11 days ago • Promoted
Senior Program Manager
CtrlS Datacenters • Mumbai, Maharashtra, India
Senior Program Manager – Data Centre Infrastructure.This includes managing build-outs of cages, racks, structured cabling, power distribution, cooling systems, and related physical infrastructure c...Show more
Last updated: 15 days ago • Promoted
Program Manager
Yocket • Mumbai, MH, in
Quick Apply
Last updated: 5 days ago
Program Manager
Saplings HR • Mumbai, Maharashtra, India
About the Program The Urban Employment Program (UEP) enables young adults with disabilities to access industry-aligned training (Retail, Hospitality, Office Assistance) and secure employment thro...Show more
Last updated: 5 days ago • Promoted
Program Manager
Vriba Solutions • Mumbai, IN
Maharashtra, Delhi, Uttar Pradesh, Kolkata.We are looking for an experienced.The ideal candidate will have strong leadership skills, excellent communication, and proven experience managing large-sc...Show more
Last updated: 5 days ago • Promoted
Technical Program Manager-Salesforce CPQ or CRM
Enterprise Minds, Inc • Mumbai, IN
We are seeking a highly motivated Lead Technical Program Manager to join our team.In this role, you will play a pivotal role in orchestrating and delivering complex programs that drive strategic ou...Show more
Last updated: 3 days ago • Promoted
Program Manager Office Lead (PMO Lead)
Pepper • Mumbai, Maharashtra, India
The Senior Business Analyst will own the end-to-end monthly target setting process and lead performance analysis across the customer lifecycle.
This role will ensure consumption, delivery, invoicing...Show more
Last updated: 30+ days ago • Promoted
Program Manager- School Programs, Mumbai
Ground Zero • Mumbai, Maharashtra, India
Role : Program Manager—School Programs, Mumbai.Experience : 10+ years | Salary : Up to 16 LPA.Insights : We are looking for someone who brings experience working in schools, managing large projects [10...Show more
Last updated: 30+ days ago • Promoted
Program Manager
University of the People • Mumbai, IN
American, accredited, 100% online university.Today, UoPeople has over 170,000 students enrolled from more than 200 countries and territories, including 18,800 students who are refugees.UoPeople is ...Show more
Last updated: 30+ days ago • Promoted
Technical Program Manager
BrightEdge • Mumbai, IN
Just seeking some good talent!.At BrightEdge, we innovate at the intersection of AI, SEO, and enterprise growth.We’re not just shaping the future of enterprise SEO and content performance; we’re al...Show more
Last updated: 6 days ago • Promoted
Program Manager K12
Lighthouse Learning Group • Mumbai, Maharashtra, India
The goal of the Program Manager is to oversee business / strategic projects and ensure that are completed on time and within budget.
This role will also contribute to the overall planning function of ...Show more
Last updated: 3 days ago • Promoted
Quantiphi - GTM Program Manager - Public Sector - North America
Quantiphi • Mumbai, India
Description : Role : GTM Program Manager - North America Public Sector Experience Level : 5 to 8 years Work location : Mumbai...Show more
Last updated: 3 days ago • Promoted
Associate Program Manager (Upto 9LPA)
Grexa AI • Navi Mumbai, Maharashtra, India
Grexa AI is a venture-backed startup.Marketing AI Platform for small businesses.Real Revenue by automating and optimizing digital marketing.
Founded by 4 seasoned IIT alumni and former Testbook Foun...Show more
Last updated: 30+ days ago • Promoted
SAP Program Manager
LTIMindtree • Mumbai, Maharashtra, India
Required Qualifications & Experience : .A minimum of 2-3 full lifecycle SAP S / 4HANA implementation or migration projects in a leadership role, preferably in multi-country or parallel deployment envi...Show more
Last updated: 1 day ago • Promoted