Business Systems & Process Automation

Role Summary :

BHIVE is looking for a senior leader to design, drive, and scale our entire business systems ecosystem — covering CRM, ERP, telephony, automation workflows, and dashboards that power our ₹25 Cr / month growth ambition.

As a Senior Manager of Business Systems & Process Automation , you’ll act as the architect and owner of all systems that support BHIVE’s revenue, operations, customer success, and finance functions. You will translate business needs into structured solutions , define technical and functional specifications, lead production readiness, and ensure operational reliability across all critical tools and workflows.

You will work closely with the internal development team (which reports to the COO) but own the business-facing roadmap , functional requirement clarity, UAT coordination, and business process automation. Your mandate is to remove chaos, automate handovers , and build a scalable systems backbone for BHIVE’s operations.

Key Responsibilities

Business Solution Architecture

• Translate complex, real-world business needs into scalable solution designs
• (contract lifecycle, seat fitment, renewals, customer onboarding, site visits, payments)
• Define workflows, data models, user journeys, and integration logic for core systems
• Lead development of BRDs, SOPs, test cases, UAT scenarios, and release notes

Process Automation & Standardization

Cross-Functional Systems Governance

Dashboards & Business Intelligence

Application & Integration Ownership

Operational Reliability

Must-Have Qualifications

Preferred Qualifications

Core Competencies