Key Account Manager

🚀 We’re Hiring: Key Account Manager – E-Commerce

📍 Location: Janakpuri / Delhi NCR

🏢 Company: Ozone Pharmaceuticals

We are looking for a results-driven Key Account Manager – E-Commerce to lead and scale our presence across key online platforms such as Amazon, Nykaa, Flipkart, and D2C channels . The role focuses on revenue growth, marketplace partnerships, and execution excellence .

🔑 Key Responsibilities

Business & Revenue Management

• Own revenue, contribution, and growth targets for assigned e-commerce accounts
• Support annual & quarterly business planning aligned with overall e-commerce strategy
• Manage channel-wise marketing spends to drive ROI-positive growth
• Identify growth levers across assortment, pricing, promotions, and visibility

Channel Operations & Growth

• Track daily performance: sales, traffic, conversion, pricing, stock, ratings & reviews
• Ensure product availability, pricing accuracy, and brand consistency
• Coordinate with performance marketing, content, and creative teams
• Improve funnel metrics such as CTR, conversion rate, and drop-offs

Marketplace & Key Account Management

• Act as the primary SPOC for assigned marketplaces
• Drive Joint Business Plans (JBPs), promotions, and visibility initiatives
• Coordinate with supply chain & operations to ensure inventory accuracy and SLA adherence
• Resolve platform escalations, claims, and operational issues

Marketing, CRM & Analytics

• Execute and optimize marketplace ads, promotions, SEO, retargeting, and CRM initiatives
• Track ROAS, CAC, contribution margin, and key KPIs
• Prepare performance reports and insights for internal reviews

Operations & Customer Experience

• Ensure smooth order fulfillment and customer experience
• Monitor returns, cancellations, and service KPIs
• Coordinate with finance on reconciliations and claim settlements

🎓 Qualifications

• Bachelor’s degree in Marketing, Business, or a related field
• MBA / PG or Digital Marketing certifications preferred

✅ Experience & Skills

• 6–10 years of experience in E-commerce / Digital Growth roles
• Hands-on experience with Amazon, Nykaa, Flipkart or similar platforms
• Strong understanding of marketplace operations, ads, and promotions
• Data-driven mindset with strong analytical and execution skills
• Proficiency in marketplace dashboards, Google Ads & Meta Ads Manager
• Ability to work cross-functionally with marketing, ops, finance & agencies
• Interest in FMCG, beauty, skincare, or pharma-led consumer brands

✨ If you enjoy owning key accounts, driving marketplace growth, and building strong platform partnerships — this role is for you.

📩 Apply / DM your profile:

Himanshu.sharma@ozonegp.in

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