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Email Support Specialist

Email Support Specialist

HCLTechChennai, Republic Of India, IN
30+ days ago
Job description

🚨 WE’RE HIRING! WALK-IN DRIVE AT HCL NAVALUR 🚨

📍 Location : HCL Technologies, Sandhya Infocity, Beside Vivira Mall, Village and Panchayat, ETA (B3) - Techno Park, Special Economic Zone 33 Rajiv, Gandhi Salai, Navalur, Taluk, Chengalpattu, Tamil Nadu 603103.

🗓 Date : 24th- 26th November'25

🕒 Time : 10 : 30 AM – 1 : 30 PM

👉 Selection Process (Important!)

  • Three rounds of interviews
  • Includes assessment tests

👤 Contact Person : Shine Albert

Role : Senior Customer Service Representative – Email Back Office

🎓 Education : Graduate / Postgraduate

🕐 Shift : Night Shift (Saturday to Friday, 5 working days, 2 weekly offs including Saturday & Sunday)

Why Join HCL?

✅ Work with a global leader in IT services

✅ Flexible work mode : WFH / Hybrid

✅ Growth-oriented environment with continuous learning

Key Responsibilities :

  • Respond to customer queries via email professionally
  • Analyze and resolve issues using internal tools
  • Document cases and maintain accurate records
  • Handle store-based, employee-based, and coupon-related concerns.
  • Required Skills :

    🔹 Minimum 1-2 year of experience (preferably USA-based process)

    🔹 Strong English communication skills

    🔹 Excellent analytical and problem-solving abilities

    📧 Carry your updated resume and a valid ID proof.

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