Research Quality Analyst

Company Description

Research and Metric is a premier market research organization focused on delivering robust, data-driven insights to help businesses address their challenges and achieve their strategic objectives. We specialize in utilizing a range of diverse methodologies to provide tailored research solutions across various industries. Backed by years of experience, our team is committed to delivering actionable insights that drive meaningful outcomes.

Job Summary

The Audience Solutions (AS) team at Research and Metric is responsible for ensuring the delivery of high-quality research participants and maintaining overall panel health. As a Research Quality Analyst, you will play a critical role in monitoring participant behavior and performance across our research panels, identifying fraudulent or low-quality activity, and enforcing quality standards to safeguard the client experience.

This role requires a strong analytical mindset, attention to detail, and consistency in applying data-driven criteria to participant behavior monitoring. By removing poor-quality participants, surfacing trends, and contributing to quality reporting, you will directly improve panel health, reduce risk to client research projects, and support long-term panel integrity.

Key Responsibilities

• Monitor participant data for compliance, fraudulent behavior, and quality risks across all research panels.
• Apply established guidelines and judgment to identify and flag suspicious or low-quality participants.
• Remove participants who do not meet quality standards, ensuring panel integrity and data reliability.
• Contribute to internal reporting on panel health, identifying patterns and trends that require escalation.
• Collaborate with internal stakeholders to support participant quality initiatives and continuous improvements.
• Document recurring participant quality issues and recommend updates to monitoring processes.
• Partner with Quality & Delivery leadership to refine metrics, escalation criteria, and workflows.

What Your Day May Look Like

Job Skills & Qualifications

Knowledge & Experience

Skills

Tools & Systems