Guest Service Associate

Company Description

Marriott International, Inc., headquartered in Bethesda, Maryland, USA, boasts a portfolio of approximately 9,000 properties spanning more than 30 leading brands in 141 countries and territories. Founded in 1927, Marriott International is dedicated to hiring a diverse workforce and fostering an inclusive culture. As an equal opportunity employer, the company does not discriminate based on disability, veteran status, or any other legally protected basis. Applicants are encouraged to be cautious of email and recruiting scams, and note that all communication will be via approved email domains as outlined on their careers website.

Role Description

This is a full-time, on-site role located in Bhopal for a Guest Service Associate. The Guest Service Associate will be responsible for providing outstanding guest service and customer service on a daily basis. Key tasks include handling reservations, assisting with guest inquiries, addressing complaints, and ensuring an exceptional guest experience. Additionally, the role includes operating front desk duties, coordinating with various departments, and maintaining a high standard of communication with guests.

Qualifications

• Guest Services, Guest Service, and Customer Service skills
• Experience with handling Reservations
• Strong Communication skills
• Multitasking and problem-solving abilities
• Ability to work flexible hours, including nights and weekends
• Previous hospitality experience is a plus
• High school diploma or equivalent; a degree in Hospitality or related field is preferred

Skills Required

Customer Service, Multitasking, Problem-solving, Strong Communication