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TCS Hiring for Cloud Contact Center Architect_PAN India

TCS Hiring for Cloud Contact Center Architect_PAN India

Tata Consultancy Servicesthrissur, kerala, in
6 days ago
Job description

TCS Hiring for Cloud Contact Center Architect_PAN India

Experience : 8 to 14 Years Only

Job Location : PAN India

TCS Hiring for Cloud Contact Center Architect_PAN India

Required Technical Skill Set :

Cloud Contact Center Architect :

Nice CX one implementation expert :

Experience & Skill Requirements :

  • 10 - 12 + years of experience in Contact Center technology
  • Solution design and implementation experience in Cloud Contact Center (Genesys Cloud CX / NICE CXone / Amazon Connect / Five9)
  • Must have worked on AI & Gen AI capabilities Contact Center's offer for self-service, augmentation and operational excellence
  • At least one Cloud Contact Center design and implementation experience is a must
  • Cloud Contact Center Architect certifications are preferred

Responsibilities :

  • Responsible for Cloud Contact Center solution design (Genesys Cloud CX / NICE CXone / Amazon Connect / Five9)
  • Layout approach for integrating Cloud Contact Center platforms with Enterprise Business Applications
  • Conduct solution reviews to identify gaps and propose tangible recommendations
  • Ability to ensure the solution is in compliance with customer's security standards
  • Ability to callout risks (if any) at the early stage of the project
  • Mentor / guide implementation team

    • Kind Regards,

    Priyankha M

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    Cloud Contact Center • thrissur, kerala, in