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Regional Service Manager

ConfidentialHyderabad / Secunderabad, Telangana

9 days ago

Job description

We are seeking a highly experienced Regional Service Manager to lead and optimize service operations within the Telangana region. This role is crucial for ensuring operational excellence, driving customer retention, and developing a strong service network for commercial vehicles.

Key Responsibilities

Operational Excellence

Oversee end-to-end service operations across all Authorized Dealers, Service Centers, and Field teams.
Ensure adherence to company-defined service standards, warranty guidelines, and turnaround time (TAT) targets.
Engage with key fleet customers to ensure uptime, address escalations, and drive customer retention.
Analyze service performance metrics such as repeat repairs, job card quality, and claims processing.
Optimize resource planning and cost control while maintaining high service quality.

People & Network Development

Lead and develop the regional team of service engineers and dealer support staff.

Collaborate with internal technical and training teams to build service capability and drive technician upskilling.

Support infrastructure readiness and manpower planning at dealer workshops.

Promote driver training programs and safety awareness initiatives.

Customer Support & Field Engagement

Strengthen relationships with large fleet operators and institutional customers through regular interaction.

Ensure effective resolution of field complaints and technical issues.

Roll out regional service campaigns, product recalls, and upgrade initiatives.

Act as the primary escalation point for customer complaints.

Market Intelligence & Strategic Inputs

Track customer feedback, product performance trends, and competitor service practices.

Provide regional insights for product enhancements and new service initiatives.

Recommend and support the implementation of Digital Tools, Service Packages, and Value-added offerings.

Skills Required

Qualification : B.E. / B.Tech in Mechanical or Automobile Engineering (mandatory).

Experience : 15 years in Service Operations, with a focus on the commercial vehicle (MHCV) segment.

Strong leadership, analytical, and customer-handling skills.

Experience in managing Dealer Workshops, Service KPIs, and Fleet customer engagement.

Skills Required

Service Operations, Resource Planning, Cost Control Analysis, Network Development, Customer Support, Market Intelligence

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Regional Manager • Hyderabad / Secunderabad, Telangana