Senior System Administrator - Windows Server

Full job description :

• Provide support for incoming requests to the service desk via telephone, web portal, and email to ensure courteous, timely, and effective resolution of end-user issues.
• Provisioning and system setup for new hires.
• Prioritize incidents and service requests according to defined processes to meet defined SLAs.
• Use remote tools and diagnostic utilities to aid in resolving support requests.
• Perform hands-on fixes at the desktop level when remote tools are not appropriate, including hardware repairs, delivery of peripherals, or other fixes as determined.
• Installing and configuring hardware and software components throughout various network infrastructure devices.
• Install antivirus software and ensure virus definitions are up to date.
• Server administration via Active Directory, File and Print services, DNS, and DHCP.
• Network firewall and switch administration and maintenance.
• Perform preventative maintenance, including checking and cleaning of workstations, printers, and peripherals.
• Establishing good relationships with all departments and colleagues.
• Ensuring company safety and security standards are met.
• Network and server solution design and architecture.
• Migrating on-premises servers and IT infrastructure to the cloud.
• Enabling and using advanced tools and processes to provide cybersecurity protection to the client's IT infrastructure.
• Provide L1 support for desktops, laptops, printers, and servers across Windows & Linux platforms.
• Ensure seamless functioning of classroom IT systems including projectors, smartboards, audio systems, etc.
• Support and maintain LMS (Learning Management System) platforms; coordinate with academic departments for smooth usage.
• Assist in user account management, email setup, software installation, and IT troubleshooting.
• Perform regular system monitoring, verify integrity, and availability of hardware / software resources.
• Provide basic network troubleshooting; hands-on support for routers, switches, and firewalls (Cisco preferred).
• Coordinate with L2 / L3 support teams for escalation and resolution of complex issues.
• Maintain inventory and documentation of assets, licenses, and configurations.

Requirements :

(ref : hirist.tech)