MEGA FRESHERS DRIVE FROM 28TH AUG TO 30TH AUG

HCLTECH MEGA WALKIN DRIVE FOR FRESHERS FROM 28-Aug-25 to 30-Aug-25

Walkin Drive Location : No 33, Block 2,ETA3, Sandhya Infocity, OMR, Rajiv Gandhi Salai, Navalur , Chennai, Tamil Nadu, 600130

Date : 28-Aug-25 to 30-Aug-25

Timing - 10.30 AM to 2.30 PM

Experience Required : FRESHERS (Arts & Science)

Qualifications which are not eligible to apply are : (BTECH, MCA, MSC, MTECH, BE.)

Contact Person - Nandhinee S

Job Title : Customer Support Representative (Email Process) - UK Shift

Work Location : Navallur

Job Description :

We are seeking a dedicated and customer-focused individual to join our team as a Customer Support Representative for our email process. This role involves providing exceptional support to our UK-based customers during their working hours.

Key Responsibilities :

• Respond to customer inquiries and issues via email in a timely and professional manner.
• Resolve customer complaints and provide appropriate solutions and alternatives.
• Maintain a high level of customer satisfaction by ensuring all interactions are handled with empathy and efficiency.
• Collaborate with other departments to resolve complex customer issues.
• Keep accurate records of customer interactions and transactions.
• Follow communication procedures, guidelines, and policies.
• Stay updated with product knowledge and changes to provide accurate information to customers.

Requirements :

Preferred Qualifications :

Benefits :

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Skills Required

Crm Systems