Client Management Specialist

Job Description - Client Management Specialist / Account Manager

Location : [Kukatpally, Hyderabad - Hybrid]

Employment Type : Full-time

About the Role

We’re looking for a proactive Account Manager who can act as the bridge between

our clients and internal teams. This role is about understanding client needs,

ensuring smooth communication, and making sure projects are delivered on time

with quality.

Key Responsibilities

Act as the primary point of contact for assigned clients

Understand client requirements and translate them into actionable briefs for

internal teams

Coordinate with design, marketing, and operations teams to ensure timely delivery

Build and maintain strong relationships with clients through regular check-ins and

updates

Anticipate client needs and proactively offer solutions

Track project progress, deadlines, and deliverables using project management

tools

Handle escalations and resolve client concerns effectively

Support business growth by identifying upsell and cross-sell opportunities

Maintain documentation of client communications, project status, and feedback

Requirements

Bachelor’s degree in Business, Marketing, Communications, or related field

2-5 years of experience in account management, client servicing, or project

coordination (agency / startup background preferred)

Strong communication and interpersonal skills

Ability to manage multiple accounts and projects simultaneously

Good organizational skills and attention to detail

Familiarity with project management tools (Trello, Asana, Odoo, ClickUp, etc.)

Problem-solving mindset with ability to handle pressure and deadlines

Nice to Have

Experience in marketing / advertising / branding environments

Basic understanding of creative and digital marketing processes

Comfort with data reporting and presentations

What We Offer

Direct exposure to clients across industries

Opportunity to grow with a fast-scaling company

Collaborative culture with creative and operations teams

Competitive salary + performance-based incentives