Knowledge Management Specialist

Role and Responsibilities

• Collaborate with key leaders to define data needs
• Develop and implement a comprehensive, innovative knowledge / content management structure to ensure the efficient dissemination of information across a broad spectrum of functions and users
• Drive the development and implementation of important information to improve service
• Develop comprehensive professional development to train employees to access and analyze data throughout the organization
• Develop strategies for long-term, sustainable systems to support the delivery of instruction
• Facilitate communication between stakeholders, successfully facilitating necessary negotiations
• Recommend, implement, and administer methods and procedures to enhance Knowledge Management operations
• Maintain currency of knowledge with respect to relevant curriculum, technology, marketing, and / or systems
• Gather data on user experience and implements plans of action to improve user experiences
• Provide general leadership, guidance, and support to relative team members in order to collaborate, give feedback, develop plans, and reach team and individual goals
• Working knowledge of ITIL framework.
• Prior Service desk experience a must
• Experience in online knowledge management, knowledge management tools
• Experience in Content writing and instructional design
• Exposure to similar role for a minimum of 1 Year.
• Experience of working in 24 / 7 environment.
• Experience with Excel, Access and other database programs

Experience – Desirable

Skills and Knowledge