Collections associate (us shifts)

Job Location : Andheri East

Shift Timings : US Shifts (6pm - 3am) | Work from office

Experience : 2 - 5 years

About the Role

We are seeking a motivated and experienced Collections Expert to join our US Supply Chain Finance (SCF) collections team. This role is pivotal in enhancing collections performance, maintaining strong client relationships, ensuring compliance, and contributing to the overall operational efficiency, financial stability and growth of our US SCF portfolio.

Key Responsibilities

• Act as a valued member of the US SCF Collections team, focused on optimizing debt repayment solutions in the US portfolio.
• Follow and utilize proven collections strategies tailored to various client situations and geographies.
• Build and maintain positive, professional relationships with clients, with a focus on reducing delinquencies while preserving long-term partnerships.
• Leverage data, KPIs, and performance metrics to derive insights and drive continuous performance improvements.
• Collaborate with cross-functional departments including legal, risk, and finance to resolve collection issues and support policy enhancements.
• Ensure strict adherence to international regulations and internal compliance standards across jurisdictions.
• Drive innovation in collections processes and systems to enhance recovery rates and operational efficiency.