Team Leader - Call Centre

ConfidentialBengaluru / Bangalore

1 day ago

Job description

To oversee a team of outbound sales agents, to drive business growth and meet performance targets. Primary responsibilities will include managing team operations, ensuring high-quality sales interactions. This role demands strong leadership skills, excellent sales acumen, and a results-oriented mindset.

Core Responsibilities :

1. Team Management :

Supervise and mentor a team of outbound sales agents.
Conduct daily team briefings to set targets and expectations.
Monitor agent performance and provide constructive feedback.

2. Sales Strategy Execution :

Implement sales strategies to meet or exceed team targets.
Develop call scripts, objection-handling techniques, and closing strategies.
Analyse sales data to identify trends and optimize performance.

3. Performance Monitoring :

Track individual and team KPIs, including call volume, conversion rates.
Ensure compliance with company standards and data protection Policy.

4. Training and Development :

Identify training needs and organize periodical trainings.
Ensure new hires are effectively onboarded .
Promote best practices for Lead conversions.

5. Customer Relationship Management :

Address escalated customer queries / issues promptly and effectively.

Skills Required

Team Management, team operations , Sales Strategy Development, Performance Monitoring, Training And Development

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Team Leader • Bengaluru / Bangalore