▷ (Apply in 3 Minutes) Tele Calling Executive

Job description :

We are hiring a Customer Relations Executive is responsible for managing and improving the relationship between a company and its customers.

FRESHERS CAN ALSO APPLY

Duties & Responsibilities :

• Customer Support : Provide timely and accurate responses to customer inquiries, concerns, and complaints through various communication channels (phone, email, chat).
• Issue Resolution : Address customer complaints and resolve issues efficiently, ensuring customer satisfaction.
• Product Knowledge : Maintain a thorough understanding of company products and services to assist customers effectively.
• Customer Retention : Engage with customers to build long-term relationships, promoting loyalty and repeat business.
• Feedback Collection : Gather customer feedback to identify areas for improvement and relay this information to relevant departments.
• Sales Support : Assist with upselling or cross-selling products based on customer needs.
• Documentation : Maintain accurate records of customer interactions and transactions.

Job Types : Full-time, Permanent, Fresher

Benefits :

Work Location : In person