Talent.com
No longer accepting applications
Team Lead

Team Lead

The HIRDerode, India
13 hours ago
Job description

Team Lead – Customer Support (International Voice Process)

Location : Airoli,Navi Mumbai

Salary : Upto 8 LPA

Shift : Night Shift (US Process)

Work Mode : Work from Office

Experience : Minimum 2+ Years (Customer Support – International Voice Process)

Key Responsibilities :

  • Lead and manage a team of 20+ associates in International Voice Support (Inbound & Outbound).
  • Ensure adherence to key metrics including AHT, CSAT, FCR , and Quality SLAs .
  • Conduct regular performance reviews, coaching, and feedback sessions to drive productivity.
  • Analyze daily / weekly reports to identify trends and improvement opportunities.
  • Manage escalations efficiently while maintaining customer satisfaction at the core.
  • Collaborate with cross-functional teams (Quality, Training, WFM) to enhance process efficiency.
  • Ensure 100% compliance with company policies, attendance, and shift rosters.

Required Skills & Experience :

  • Minimum 2 + years of experience in Customer Support – International Voice Process .
  • Proven experience handling Inbound and Outbound Voice Operations .
  • Strong exposure to contact center metrics – AHT, CSAT, Attrition, and Quality.
  • Demonstrated ability to lead large teams (20+) in a fast-paced BPO / Customer Service setup.
  • Excellent communication (verbal & written) and interpersonal skills.
  • Hands-on experience in performance management, coaching, and RCA (Root Cause Analysis) .
  • Proficiency in CRM tools (Salesforce, MS Office 365) and reporting dashboards.
  • Should be comfortable with night shifts and immediate joiners will be preferred.
    • Create a job alert for this search

    Team Lead • erode, India

    Related jobs
    • Promoted
    Technical Lead

    Technical Lead

    Hayagreeva Consulting Private LimitedTiruppur, IN
    AEM Forms with 5+ years experience.Send your profiles and references to sai.Show moreLast updated: 26 days ago
    • Promoted
    Partner Deal Desk Analyst

    Partner Deal Desk Analyst

    Chattershotstiruppur, tamil nadu, in
    We’re Hiring - Partner Deal Desk Analyst 🚀.Chattershots is looking for a Partner Deal Desk Analyst to support partner and reseller operations. This role is focused on validating partner deal regist...Show moreLast updated: 30+ days ago
    • Promoted
    Sales - Team Lead _ Erode

    Sales - Team Lead _ Erode

    ConfidentialErode, India
    Paytm is India's leading mobile payments and financial services distribution company.Pioneer of the mobile QR payments revolution in India, Paytm builds technologies that help small businesses with...Show moreLast updated: 11 days ago
    • Promoted
    APAC AWS Alliance Lead

    APAC AWS Alliance Lead

    SoftwareOneTiruppur, IN
    SoftwareOne focuses on developing and strengthening strategic alliances with AWS and other relevant ISV partners.This position requires establishing and maintaining strong relationships with key st...Show moreLast updated: 4 days ago
    • Promoted
    Oracle Cloud EPM Technical Lead - ARCS

    Oracle Cloud EPM Technical Lead - ARCS

    Hiresquad ResourcesSalem,Tamil Nadu, IN
    Hiring for Oracle EPM Cloud Technical Consultant- ARCS.Looking for Immediate joiners or candidates with lesser notice Period. Mail your cv at simmi@hiresquad.This position is responsible for overall...Show moreLast updated: 5 days ago
    • Promoted
    Full Stack Lead

    Full Stack Lead

    IDfysalem, India
    IDfy is Asia’s leading TrustStack, trusted by the best, with global expertise and enterprise-grade tech.We’re solving trust challenges, making compliance easy, fraud detection smarter, and onboardi...Show moreLast updated: 5 days ago
    • Promoted
    Apac Aws Alliance Lead

    Apac Aws Alliance Lead

    SoftwareOneErode, Republic Of India, IN
    SoftwareOne focuses on developing and strengthening strategic alliances with AWS and other relevant ISV partners.This position requires establishing and maintaining strong relationships with key st...Show moreLast updated: 3 days ago
    • Promoted
    Team Lead -Power Bi

    Team Lead -Power Bi

    Programmers.ioerode, tamil nadu, in
    Shift Timings : Should be able to work until 10 : 30 PM IST.Location : PAN INDIA Remote, Work from Home.Experience Required : 7 - 15 Years. Strong expertise in Power BI, DAX, SQL, Data Modelling, PowerBi...Show moreLast updated: 7 days ago
    • Promoted
    Delivery Lead

    Delivery Lead

    RapidBrainsTiruppur, IN
    Job Title : Portfolio Lead (Digital Delivery & Strategic Client Transformation).Remote / Hybird / Onsite as permanent employee. Company : Our Premium Client - German Based.We're seeking an experienced an...Show moreLast updated: 27 days ago
    • Promoted
    Sales Team Lead

    Sales Team Lead

    Medivant Healthcareerode, tamil nadu, in
    Medivant Healthcare is a fast-growing pharmaceutical manufacturing company with a focus on providing high-quality, affordable healthcare solutions. We are looking for an experienced.Lead and supervi...Show moreLast updated: 7 days ago
    • Promoted
    Team Lead

    Team Lead

    Valkyrie People ConsultingTiruppur, IN
    Valkyrie People Consulting is a premier talent solutions partner, trusted by leading organizations across industries for high-impact hiring. We specialize in executive search, recruitment process ou...Show moreLast updated: 30+ days ago
    • Promoted
    .NET Full Stack Team Lead - Contract

    .NET Full Stack Team Lead - Contract

    Gravity Infosolutions, Inc.Salem,Tamil Nadu, IN
    Work Timings : 2 PM – 11 PM (IST).Develop and integrate software components per design and functional requirements.Conduct unit testing, documentation, and peer code reviews.Collaborate with project...Show moreLast updated: 2 days ago
    • Promoted
    Technology Lead

    Technology Lead

    WPPSalem,Tamil Nadu, IN
    WPP OPEN is WPP's proprietary, AI-powered operating system designed to connect our people, data, and technology to deliver integrated, creative, and effective solutions for our clients.It is a stra...Show moreLast updated: 30+ days ago
    • Promoted
    Recruitment Team Lead

    Recruitment Team Lead

    ExasoftErode, IN
    Review and assess CVs and candidate applications against job specifications.Assess the CVs shared by recruiters, and shortlist qualified candidates to be shared to client.Schedule interviews with c...Show moreLast updated: 7 days ago
    • Promoted
    Lead

    Lead

    Bristleconetiruppur, tamil nadu, in
    Business Process Lead – Manufacturing (MFG).Bristlecone, a Mahindra company, is a leading supply chain and business analytics advisor, rated by Gartner as one of the top ten system integrators in t...Show moreLast updated: 27 days ago
    • Promoted
    Lead Solutions Architect

    Lead Solutions Architect

    CapgeminiErode, Tamil Nadu, India
    Your Role Lead solutioning from deal qualification to contract signature Develop end-to-end solutions (Transformation, Transition, Run) Manage internal stakeholders and ensure visibility of solutio...Show moreLast updated: 30+ days ago
    • Promoted
    Team Lead

    Team Lead

    Zensar TechnologiesTiruppur, IN
    ZENSAR -TEAM LEAD | PROJECT MANAGER OPPORTUNITY FOR GEN AI PROJECT.Dear Aspirant, Greetings from Zensar!!.We are a technology consulting and services company with over 11,500 associates in 33 globa...Show moreLast updated: 4 days ago
    • Promoted
    IDMC Lead

    IDMC Lead

    LumenDataerode, tamil nadu, in
    LumenData is a recognized leader in modern data architecture and cloud data management.We specialize in implementing cutting-edge solutions using Informatica’s Cloud Data Management suite, deliveri...Show moreLast updated: 28 days ago