Application Support Engineer

Providing technical support to teams for external clients when required.

• Troubleshoot and resolve application-related issues
• Monitor application performance and system alerts
• Document support procedures and issue resolutions
• Collaborate with development and infrastructure teams
• Assist in application testing and deployment
• Train end-users on application functionality
• Escalate unresolved issues to appropriate teams
• Maintain knowledge base and support documentation
• Participate in Problem-Solving discussions.
• Collaborate with cross-functional teams to address system problems.
• Conduct root cause analysis for recurring issues.
• Expected to build knowledge and support the team.