About Company :
They balance innovation with an open, friendly culture and the backing of a long-established parent company, known for its ethical reputation. We guide customers from what’s now to what’s next by unlocking the value of their data and applications to solve their digital challenges, achieving outcomes that benefit both business and society.
About Client :
Our client is a global digital solutions and technology consulting company headquartered in Mumbai, India. The company generates annual revenue of over $4.29 billion (₹35,517 crore), reflecting a 4.4% year-over-year growth in USD terms. It has a workforce of around 86,000 professionals operating in more than 40 countries and serves a global client base of over 700 organizations.
Our client operates across several major industry sectors, including Banking, Financial Services & Insurance (BFSI), Technology, Media & Telecommunications (TMT), Healthcare & Life Sciences, and Manufacturing & Consumer. In the past year, the company achieved a net profit of $553.4 million (₹4,584.6 crore), marking a 1.4% increase from the previous year. It also recorded a strong order inflow of $5.6 billion, up 15.7% year-over-year, highlighting growing demand across its service lines.
Key focus areas include Digital Transformation, Enterprise AI, Data & Analytics, and Product Engineering—reflecting its strategic commitment to driving innovation and value for clients across industries.
Job Title : Information Technology Support Engineer
Location : Pune, Maharashtra, India
Experience : 3-4 years
Job Type : Contract to hire.
Notice Period : Immediate
E xperience & Qualifications
- Graduation mandatory.
- Candidate should have excellent communication.
- Good Knowledge of Laptop / Desktop troubleshooting.
- Knowledge about VPN / Windows OS / O365 / Active Directory.
Key Responsibilities :
As a Support Analyst, you will be responsible for assisting end users on applications problems, system administration issues, or network concernsDiagnose, prioritize, troubleshoot and resolve IT incidents reported by the users via telephone, chat, email or walk-insIdentify and escalate tickets requiring urgent attention and actionLog all contacts and document all the activities and results accurately and completely within the incident management toolDeal with and resolve helpdesk requestsTake ownership of user problems and resolve the problems on behalf of the user and communicate progress in a timely mannerTo maintain and fine-tune a high degree of customer service for all support queries and adhere to all service management principlesOpen to working in a 24x7 environment with rotating shifts and rotating weeks offSkills Required :
Previous experience in IT helpdesk (Voice)Excellent communications skills (verbal and written)Knowledge on ITIL Framework and TerminologiesKnowledge on Windows, Mac operating systems & VDI environmentsDemonstrated problem solving capabilitiesAdhere to established Service Levels Agreements and ensure to follow up on the ticket in a timely mannerFlexible and Open to working in a 24x7 environment with rotating shifts and rotating weeks off including holidaysSelf-motivated achiever who gains satisfaction from providing excellent customer serviceAwareness of basic networking concepts, DHCP, DNS, TCP / IP, VPN and technologiesProvide basic and intermediate level troubleshooting, as needed, to support service desk tickets for associatesProvide standard applications support for applications including but not limited to : Outlook email, MS suite, O365, Zoom, Jabber, VPN, Browsers, etc..Excellent organizational skillsContinually develops and maintains technical skills to ensure high quality levels of technical support for end userKnowledge in Password Resets, Account Lockouts,Connectivity issues (i.E., VPN, etc.), Endpoint security issues, Windows support, Outlook email support, Internet browser how to (Chrome, Explorer, etc.), Virtual Desktop, Collaboration (Teams, Webex, Zoom, etc.)Handling queries, Incident management, Processing service requests, Initiate IMACs, User account administration, including password resets, Knowledge management article updates, Call escalation managementQualifications :
Bachelors degree in engineering and related field.Seniority Level
Mid-Senior levelIndustry
IT Services and IT ConsultingEmployment Type
ContractJob Functions
Business DevelopmentConsulting