Tech Support Engineer

Looking for the Candidates from Fintech / Saas / Product Based companies, immediate joiners only apply

Designation - Tech Support Engineer

Roles & Responsibilities

Role Summary :

This role provides technical assistance and resolves customer or internal system issues. They serve as the first point of contact for users experiencing technical difficulties with product or networking systems. Their goal is to ensure that issues are resolved efficiently to maintain customer satisfaction

and system uptime. Document system bugs or recurring issues and collaborate with the development or product team to resolve them.

Key Roles and Responsibilities :

• Analyze and resolve incidents that require advanced troubleshooting, possibly working with development teams for bug fixes.
• Utilize debugging tools, system logs, or scripts to diagnose problems.
• Handle deeper system configuration, database queries, and scripting for advanced troubleshooting.
• Document and escalate systemic problems that may need further attention from product or development teams.
• Create and verify detailed documentation of resolved issues and solutions, which teams can use for reference.

Qualifications :

Career Growth :

Career Progression : Clear path for advancement within the support team, with potential to move into higher managerial roles.

(ref : hirist.tech)