Consultant - Digital Transformation (WFO) - Bangalore

Concentrix is a technology-enabled global business services company (Nasdaq listed : CNXC) specializing in customer engagement and improving business performance for some of the world's best brands. Every day, from more than 40 countries and across six continents, our staff delivers next generation customer experience and helps companies better connect with their customers. We create better business outcomes and differentiate our clients through technology, design, data, process, and people. Concentrix provides services to clients in ten industry verticals : automotive; banking and financial services; insurance; healthcare; technology; consumer electronics; media and communications; retail and e-commerce; travel and transportation; energy and public-sector. We are Different by Design.

Visit www.concentrix.com to learn more.

Position : Consultant, Digital Transformation

Mode of Work - Work from office

Job Location : Manyata Tech Park, Near Hebbal - Bangalore

Relevant Experience :

• 3+ years in identifying Process improvement opportunities via DMAIC methodologies with RPA solutions for improving customer experience.
• Good to have fair experience around Gen AI.
• Must have Contact center experience.

Role :

Concentrix Innovation & Transformation Consultant will work in close partnership with our clients, Sales and delivery teams to identify opportunities & work on providing value added solutions to improve performance, increase efficiency, optimizing cost, value adds etc. You will be reshaping processes, transforming the organization & enabling technology using solutions like Lean Six Sigma, Robotics Process Automation, AI enabled Conversation Bots.

Concentrix Innovation & Transformation Consultant work as a trusted business advisor & change agent, responsible for working with clients to identify strategic capabilities that create competitive advantage.

Key essentials :

Skills Required

Green Belt, Rpa, Process Improvement, process assessment