Technical Delivery Manager

Technical Delivery Manager (Digital, Data, QE & Salesforce)

Role Summary

Own end-to-end delivery of multi-workstream programs spanning Digital Engineering (Front End, Middleware & Cloud), Data / Analytics, Quality Engineering, and Salesforce. Lead cross-functional squads, align stakeholders, manage scope / schedule / cost / quality, and drive predictable outcomes with a strong engineering backbone.

Responsibilities

Delivery & Program Leadership

Orchestrate multi-team delivery (roadmaps, milestones, dependencies, release plans) across web / mobile, APIs / integration, data, QE, and Salesforce workstreams.

Run Agile at scale (Scrum / Kanban / SAFe) : backlog health, sprint goals, PI planning, metrics.

Own RAID (Risks, Assumptions, Issues, Dependencies), change control, and escalations.

Stakeholder & Communication

Serve as primary client interface; translate business outcomes into actionable delivery plans.

Establish governance : weekly status, steering decks, OKRs, and executive communications.

Engineering Excellence

Guide solutioning with architects across front end (JavaScript / TypeScript; React, Angular, Vue; iOS / Android; React Native / Flutter) , middleware (Java, .NET, Python, Node.js, MuleSoft) , and cloud (AWS, Azure, GCP) , applying API‑led and cloud‑native patterns.

Oversee data pipelines (ETL / ELT), lakehouse / warehouse, MDM / data quality, and reporting / AI readiness.

Champion QE strategy (automation‑first, CI / CD quality gates, performance / security testing) and Salesforce delivery quality (Sales / Service / Experience Cloud, integrations).

People & Process

Build and mentor high‑performing, multi‑geo teams; optimize team topology and roles.

Drive DevOps practices (CI / CD, infrastructure as code, observability, SRE handoff).

Financials & Compliance

Own budgets, forecasts, SOWs / changes, and vendor management.

Ensure security, privacy, and compliance standards (e.g., SOC 2, GDPR where applicable).

Technical Scope & Stack (must‑have familiarity)

Front end — Web & Mobile

Web : JavaScript / TypeScript, React (incl. Next.js), Angular , Vue

Mobile : iOS (Swift / SwiftUI) , Android (Kotlin / Java) , React Native , Flutter

Supporting : modern CSS, state management (Redux / MobX / NgRx / Pinia), component libraries / design systems, accessibility, performance optimization

Middleware / Integration

Java (Spring Boot / Spring Cloud) , .NET (.NET 6 / 7, C#) , Python (FastAPI / Django / Flask) , Node.js (Express / NestJS)

MuleSoft Anypoint Platform (API design, RAML / OpenAPI, policies), REST / GraphQL / gRPC, eventing (Kafka / SQS / SNS), OAuth2 / JWT, API gateways

Cloud

AWS : EKS / ECS / Lambda, API Gateway / ALB, S3, RDS / DynamoDB, CloudWatch, IAM

Azure : AKS, Functions, API Management, Storage, SQL / Cosmos DB, Monitor

GCP : GKE / Cloud Run, Cloud Functions, Pub / Sub, Cloud Storage, BigQuery

Infra & Ops : Terraform / CloudFormation / Bicep, CI / CD (GitHub / GitLab / Azure DevOps), observability (cloud‑native, Datadog / New Relic)

Required Qualifications

8–12+ years in software delivery, including 4+ years leading multi‑workstream programs.

Hands‑on background in at least two of : front‑end engineering, API / middleware, cloud, data / analytics, QE automation, Salesforce.

Proven success delivering enterprise integrations (REST / GraphQL, event‑driven), iPaaS (e.g., MuleSoft / Azure Integration / AWS), and cloud‑native solutions.

Working knowledge of data platforms (Databricks / Snowflake / BigQuery / Redshift), ETL / ELT (dbt / Airflow), and BI (Power BI / Tableau / Looker).

QE leadership : test strategy, automation frameworks (Cypress / Playwright / Webdriver / Tosca), performance / security testing, and defect leakage control.

Salesforce program oversight (Sales / Service / Experience Cloud), data model basics, environment & release strategy, and integration patterns.

Mastery of Agile delivery tools (Jira / Confluence), DevOps / CI‑CD (GitHub / GitLab / Azure DevOps), and infrastructure concepts (Terraform / CloudFormation / Bicep).

Excellent client communication, negotiation, and executive reporting skills.

Nice to Have

Domain experience in Banking / Financial Services, Hospitality, or Manufacturing.

Certifications : PMP / PMI‑ACP, CSM / SAFe, AWS / Azure / GCP Associate+, Salesforce Administrator / Platform App Builder, ISTQB / TMMi.

Exposure to security & compliance programs and cost optimization.

Education

Masters / bachelor's in computer science / engineering / information systems (or equivalent experience). Master’s a plus.