Pega CDH Lead

DHI SolutionsChennai

3 days ago

Job description

Pega CDH Lead

Location : India (Bangalore / Hyderabad / Pune / Chennai)

Experience : 10+ years (with minimum 4+ years in Pega CDH)

Key Responsibilities :

Lead end-to-end implementation and delivery of Pega CDH solutions.
Partner with business stakeholders to translate customer engagement strategies into technical designs.
Provide technical leadership to development teams, ensuring adherence to Pega best practices.
Collaborate with cross-functional teams (Data, Marketing, Cloud, Integration) to enable real-time personalization and omni-channel orchestration.
Ensure robust governance, compliance, and performance tuning of Pega CDH applications.
Mentor, coach, and upskill junior engineers and decisioning consultants.
Drive innovation and continuous improvement in customer engagement capabilities using advanced Pega CDH features.

Required Skills & Experience :

Bachelors / Masters degree in Computer Science, Engineering, or related field.

10+ years of IT experience with at least 4+ years in Pega CDH.

Strong expertise in :

1. Pega CDH (Customer Decision Hub) and Next-Best-Action design.

2. Decision Strategies, Adaptive Models, Predictive Analytics.

3. NBA Designer, Customer Profile Designer, and Engagement Policy design.

4. Omni-channel integration (Web, Mobile, Email, Contact Center).

Proven experience leading large-scale Pega CDH implementations.

Strong knowledge of Pega Platform (v8.x and above) and Pega design principles.

Hands-on experience with cloud deployment (GCP / AWS / Azure) is a plus.

Pega certifications such as CSA, CSSA, PCDC, or Decisioning Consultant strongly preferred.

(ref : hirist.tech)

Lead • Chennai