DevOps Engineer (Telco)

What You Can Expect

As a DevOps Engineer, you'll design and maintain critical SIP trunking infrastructure, lead high-impact projects, and work with automation technologies like Python and Ansible. You'll build monitoring systems, create documentation. This role combines hands-on technical work with operational leadership in a fast-paced global environment.

About The Team

With eight specialized departments, the engineering team functions as a highly collaborative, diverse powerhouse. Each department mission is to deliver seamless and innovative communication solutions. These range from software development and machine learning to quality assurance teams that work to create and maintain Zoom's user-friendly interfaces and robust infrastructure. The team continues to push the boundaries of communication technology, bringing people together regardless of their physical distance.

What We're Looking For

• Demonstrate experience of at least 7+ years similar role(s).
• Have experience with automation : Python, shell scripting, Ansible, REST API etc.
• Have experience of Deployment and Integration of various logging / Monitoring tools like ELK, Grafana, Alert managers, Webhooks etc.
• Have experience in onboarding carriers and setting up interconnects utilizing the knowledge of transmission and Network layer (BGP, VLAN, Subnetting, MPLS etc.).
• Have understanding of SIP, RTP, RTCP, TLS, SRTP, SOAP / REST API, TCP / IP etc.
• Have experience of working on various SBC platforms (Ribbon / Sonus SBC, PSX, RAMP advantageous).
• Understand and have knowledge of international telephony regulations and propose solutions within these regulatory requirements.
• Have experience in troubleshooting voice and network issues through packet analysis tools, including Wireshark, Empirix, and SIP ladder diagrams for comprehensive diagnostics.
• Have experience in seeking out solutions for problems to optimize cost, performance and quality of existing solution with ownership.
• Have experience working with vendors and external partners.

Ways of Working

Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description / posting.

Benefits

As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click Learn for more information.

About Us

Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.

We're problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Find room to grow with opportunities to stretch your skills and advance your career in a collaborative, growth-focused environment.

Our Commitment

At Zoom, we believe great work happens when people feel supported and empowered. We're committed to fair hiring practices that ensure every candidate is evaluated based on skills, experience, and potential. If you require an accommodation during the hiring process, let us know—we're here to support you at every step.

If you need assistance navigating the interview process due to a medical disability, please submit an Accommodations Request Form and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed.

Skills Required

Tcp, Wireshark, Elk, Subnetting, Soap, Vlan, Grafana, Bgp, Rtp, Mpls, Rest Api, Ansible, Rtcp, Sip, Tls, Python