Reservation supervisor / Executive

Assists the Reservations Manager in implementing strategies which support the overall objectives of the hotel. Controls hotel availability to allow for the maximising of rate and occupancy and supervises the Reservation Department in the absence of the Reservations Manager.

General and Administration

• Assists Reservation Manager in operation and management of the Reservation Team.
• Increases average rate by training employees in sales techniques on a regular basis.
• Ensures the accuracy of all future reservations.
• Communicates with the Accounts Department to ensure credit has been established by companies wishing to charge back costs to their company.
• Records and Pre-blocks all specials requests, suites or VIP accommodations accurately.
• Controls group room block assignments by adhering to group cut-off dates.
• Keeps Sales Department informed of group bookings status.
• Maintains accurate room rate control and availability status.
• Communicates with the Accounts Department to ensure credit has been established by companies wishing to charge back costs to their company.

Receives and processes incoming customer reservations :

Maximise occupancy and average rate by offering a variety of rates and promotional packages helping to maintain accurate occupancy forecasts :

Creates 100% guest satisfaction by providing the Yes I Can! experience through performance that demonstrates the standards of, genuine hospitality and exceeding guest expectations

Adheres to hotel policies and procedures :

Skills

Good communication skills

Good knowledge of reservation and revenue

Skills Required

Sales Techniques