Software Support Engineer I

Hi, we’re Actabl.

We’re providing better solutions for hotel companies as the world around us evolves and changes related to using technology, finding labor, and maximizing profits. Our mission is to empower the people that power hospitality. We give hoteliers actionable insights to know what to do, the tools to do it, and the visibility to know it worked. We bring together powerful hospitality tech solutions to maximize profits for more than 10,000 properties in hospitality markets around the world.

Our Valued Behaviors

• Start with People : We are in the hospitality business and hospitality starts with people. This impacts both our being and our doing.
• Being : We are responsible for building relationships, earning trust, and having fun. These things are fundamental to hospitality.
• Doing : We will succeed if we start with great people working as one team. Empower others, speak the truth with care, and go together.
• Demand Integrity : Be trustworthy, be ethical, and be consistent whether someone is watching or not. Demand integrity of yourself and others to build the fabric of a high-integrity organization.
• Delight the Customer : We aim to delight our customers in the same way our customers aim to delight their guests. The question is not if completed a process or hit a metric, the question is whether or not the customer is delighted.
• Champion Innovation : We compete in the game of change and win through innovation. Think big and then think bigger when it comes to the innovation required to tackle the problems our customers face daily.
• Make it Happen : We show up prepared, care about the details, and follow through. Don't get distracted. Don't stop at blockers. Don't make excuses. Find a way and drive until it is done.

In this role you will :

Software support engineers with Actabl provide technical expertise to escalated support issues. They will use various tools to diagnose challenges and use their knowledge to provide solutions to both internal and external customers. Collaborating with different teams is also essential

Typical Functions :

Requirements

Unpacking What We’re Looking For

Ideal Skills & Experience :

Key Competencies :

We try to be specific about the experience we believe you’ll need to have in order to be successful in this position, however, we encourage you to apply even if you don’t meet 100% of the outlined bullet points. If you are excited about innovating hospitality through technology and are a top-performing team player with a strong work ethic, we’d love to hear from you!

Work Environment :

This is a remote position and will be located in India. The role requires a reliable internet connection and a suitable home office setup to ensure productivity and effective communication.

Work Hours : While the position offers flexibility, employees are expected to be available during core business hours to ensure collaboration with team members and stakeholders. This position may require Saturday and / or Sunday daytime hours.

Actabl Around the World :

We are a hybrid friendly workplace headquartered in lower downtown Denver with office hubs located in Atlanta & Tampa, and our remote based domestic & international employees support our hoteliers across the globe. No matter where you live and work, you’re a valued member of the Actabl team.