Desktop Support Engineer

TCS is hiring for Desktop Support Engineer role !

Role : Desktop Support Engineer

Location : Delhi

Experience : 8 - 10 years

• Provide technical support for desktop systems, hardware, software, and peripherals
• Troubleshoot and resolve issues related to operating systems, applications, and network connectivity
• Install, configure, and maintain desktops, laptops, printers, and other IT equipment
• Respond to service requests and incidents via ticketing systems within defined SLAs
• Ensure timely updates and patches for systems to maintain security and performance Document issues and resolutions for knowledge base and future reference
• Coordinate with other IT teams for escalations and cross-functional support
• Support remote users using remote desktop tools and VPN configurations
• Maintain inventory records of IT assets and ensure compliance with company policies
• Provide onboarding / offboarding support including system setup and access provisioning
• Assist in software deployment and upgrades across user systems.
• Monitor system performance and proactively identify potential issues
• Support end-user training on basic IT tools and security best practices
• Collaborate with vendors for hardware repairs and warranty claims
• Ensure compliance with IT policies and data protection standards
• Participate in audits and documentation for IT asset management
• Maintain backup and recovery procedures for user data when applicable
• Support mobile device management (MDM) and BYOD policies.
• Provide VIP support for senior executives and critical users.
• Stay updated with emerging technologies and recommend improvements